Application Specialist (Pharmacy)

University Health Network; Toronto; On-site; CAD 102,000 - 127,000; Full time

Benefits offered by this job

HOOPP pension plan

Flexible work environment

Career development opportunities

Corporate discounts

Job summary

University Health Network (UHN) seeks an Application Specialist, Pharmacy to support the Epic Health Information System and pharmacy applications within the Digital Software Services team. The role ensures accurate medication order processing and collaboration with clinical staff, vendors, and end users.

Required are a PharmD/ Bachelor degree, Ontario licensure, and hospital pharmacy experience with Epic applications; strong communication and change-management skills are essential for a complex,

Qualifications

• Bachelor's degree in Pharmacy required and licensed in Ontario.
• 4–6 years of practical pharmacy experience; hospital setting preferred.
• Experience with clinical/business applications in a large healthcare organization.
• PHIPA and PIPEDA familiarity; change management knowledge.
• Epic Willow Inpatient or Willow Inventory certification preferred.

Responsibilities

• Maintain expert knowledge of supported applications and provide daily support.
• Configure, test, and maintain Pharmacy systems and related interfaces.
• Lead system analysis and implement policies for medication management standards.
• Train end users and document procedures; collaborate with vendors and teams.
• Participate in on-call support and system upgrades.

Skills

Clinical pharmacy

Epic HIS experience

Technical problem solving

Vendor communication

Education

Bachelor's degree in Pharmacy

Licensed with Ontario College of Pharmacists, Part A

Tools

Epic Willow Inpatient

HL7 Interfaces

SQL / Query language

Job description

• Compensation: CAD 52.26 - CAD 65.33 - hourly

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine, and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
www.uhn.ca

Union: Non-Union
Number of Vacancies: 1
New or Replacement Position:New
Site: Princess Margaret Cancer Centre
Department: UHN Digital, Software Services
Reports to: Manager, Pharmacy Clinical Informatics
Salary Range: $52.26 - $65.33 per hour
Hours: 37.5 hours per week
Status: Permanent Full-Time
Closing Date: September 22, 2026

Position Summary

The Application Specialist, Pharmacy is an integral member of the Digital Software Services (DSS) team. This position works closely with other members of the DSS team to support identified applications for University Health Network (UHN) including both clinical and business applications. The Application Specialist, Pharmacy will use their clinical pharmacy, computer science and/or technical skills to support the Epic Health Information System (HIS) and other pharmacy applications, overseeing Pharmacy workflows and build. The Specialist will work closely with clinical and other teams to gather and analyze information and specifications regarding clinical practices/workflows and business processes; configure the system based on decisions; test the system at various stages; develop and document policies and procedures that will support use of the system; and act as a liaison between end users, Epic and third-party vendors to ensure clear communication and understanding of requirements. Additionally, the specialist will act in supervisory capacity for the electronic drug distribution system to ensure safe and accurate medication order processing, verification, dispensing and administration.

The specialist will participate in support activities, system and business analysis, system upgrades and testing. The energy, enthusiasm, and dedication of this individual will allow the Digital Software Services team to contribute to the successes of the organization.

This description is intended to be generic in nature. It is not intended to determine specific duties and responsibilities of any particular position. Essential functions may vary based on the specific tasks assigned to the position.

Duties

• Maintains expert knowledge of supported applications.
• Provide day-to-day support, including resolution of complex and escalated issues.
• Perform/coordinate various testing types (user acceptance, application, performance, stress, regression, and integration) for new releases and changes.
• Participate in the design, development, testing, validation, and maintenance of Pharmacy systems and related upstream and downstream systems.
• Responsible for implementing applicable required operational practices and complying with the medication management standards of Accreditation Canada and the Ontario College of Pharmacists.
• Leads current and future state system analysis and flow.
• Utilize expert knowledge of applications and query language to generate queries and reports for data monitoring by management and clinical staff.
• Assist with system workflow issues and guides the implementation of requested changes.
• Collaborate with Manager, Team Leads, and co-workers to ensure exceptional customer service.
• Communicate with external software vendors to maintain ongoing business and functional requirements.
• Contribute to the development and improvement of policies and procedures.
• Provide end-user training and attend/facilitate established end-user meetings.
• Maintain technical and procedural documentation, including diagrams.
• Participate in an on-call roster for support coverage.

Qualifications

• At minimum, completion of a bachelor's degree in Pharmacy or recognized equivalent required.
• At minimum 4 - 6 years of practical and related experience and/or 1 year on-the-job training required.
• Experience with one or more clinical/business applications in a large healthcare organization required.
• Licensed with the Ontario College of Pharmacists, Part A. required.
• Proven understanding of how clinical requirements for Closed Loop Medication Safety Management can translate to into a technical solution
• At minimum 2 years experience as a practicing hospital pharmacist
• Strong understanding of the healthcare system and hospital sector
• Proven understanding of how clinical requirements can translate into a technical solution.
• Demonstrated success in leading change and utilizing change management frameworks and tools.
• Familiarity with PHIPA and PIPEDA legislation and translation into practice.
• Certification in one or more of the following Epic applications is strongly preferred: Willow Inpatient, Willow Inventory. Other Epic certifications welcome.
• Knowledge and understanding of HL7 Interfaces strongly preferred.
• Certified Associate in Project Management or Project Management Professional certification would be considered an asset.

Additional Information

Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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