Application Specialist

TDSB Community Services; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

NSEC Meadowvale Employer in GTA, Ontario seeks an Application Specialist to manage requirements gathering, AI-driven solution drafting, and customer-facing technical engagements. You will contribute to the Application Matrix and collaborate with Product, Engineering, and Sales on opportunities.

The role emphasizes strong written communication, proficiency with AI tools, and the ability to validate AI outputs while guiding technical conversations with customers and suppliers on a weekly basis.

Qualifications

• Technical fundamentals in electrical engineering, power systems, instrumentation or controls; able to discuss complex technical topics.
• Bachelor or Master degree in Electrical engineering is required.
• Daily fluency with AI tools (Claude or equivalent) for drafting and analysis.
• Ability to validate AI output and discuss examples in interviews.
• Comfort leading technical discussions with customers and suppliers weekly.
• Strong written communication; produces briefs, requirements, and technical justifications.
• Ability to publish KPI scorecards on cadence; direct, decisive communication style.

Responsibilities

• Application scoping: gather requirements from emails, RFQs, drawings, and specs.
• Solution drafting: select products, define topology and integration approach.
• Lead customer technical calls and reviews at the appropriate opportunity level.
• Contribute to Application Matrix and AE-facing knowledge base.
• Identify workflows to move to AE Agent and document in standard format.
• Ensure CRM and opportunity records are clean and validated.
• Partner with Product Mgmt and Engineering on gaps and complex questions.
• Ensure Occupational Health and Safety compliance with laws and regulations.
• Follow Accuenergy (Canada) Inc policy and operation regulations.
• Additional duties as the company grows.

Skills

AI tools fluency

Customer-facing

Written communication

Critical thinking

Decision making

KPI ownership

Education

Bachelor or Master in Electrical Engineering

Tools

CRM systems

ERP systems

Job description

Company Details

Company Name: NSEC Meadowvale Employer

Industry: Other services (except public administration)

Location: GTA, Ontario

Employment Details

Number of Positions: 1

Summary Of Duties

• Application scoping — own requirements gathering for assigned opportunities, working from customer emails, RFQs, drawings, and specifications. Use AI to draft structured requirements (knowns, unknowns, assumptions, risks);validate and challenge the draft; fill gaps via customer conversation.
• Solution drafting — produce technical solutions (product selection, measurement strategy, topology, communications, integration) using Claude and the Application Matrix as drafting partner. Validate AI output, identify edge cases, and own the final recommendation.
• Customer technical engagement — co-lead and lead customer technical calls and reviews at theappropriate levelfor the opportunity. Use AI to prepare briefs and recaps; lead the room in person.
• Application Matrix contributions — produce ongoing entries to the Application Matrix and AE-facing knowledge base (application overviews, technical details, internal training material, email templates). Each contribution becomes training material for the AE Agent.
• AE Agent contributions —identifyworkflows in your own work that should move from human into the AE Agent. Document each in the standard AURA submission format.
• CRM and opportunityrecordintegrity — clean, validated entries with logic and assumptions captured automatically from drafted artefacts.
• Cross-functional partnership — surface product gap feedback to Product Management; partner with Engineering on complex technical questions; partner with Sales on opportunity progression.
• Ensure Occupational Health and Safety compliance with health and safety laws and regulations
• Follow all procedures in compliance of Accuenergy (Canada) Inc standard policy and operation regulations.
• Any other operation-related responsibilities may be added ascompanycontinues to grow.

Qualifications

• Technical fundamentals — electrical engineering, power systems, instrumentation, controls, or comparable — at a level that supports productive technical conversations from Day 30. Strong candidates without a deep technical background mustdemonstrateproven ability to learn technical material quickly (with AI as accelerant).
• Bachelor or master degree in Electrical engineer is required.
• Daily, evidenced fluency with modern AI tools (Claude or equivalent) for technical drafting, requirements extraction, document review, and analysis. Candidates should be prepared to discuss specific examples of AI-leveraged work in the interview process and should expect a live AI-leveraged exercise as part of the assessment.
• Demonstrable willingness to validate and challenge AI output rather than pass it through. The Application Specialist's actual job is judgment on top of AI drafts, not manual production of artefacts.
• Customer-facing comfort and willingness to lead technical conversations at the appropriate level. The role is in customer calls, technical reviews, and supplier conversations every week.
• Strong written communication. The role produces written briefs, requirements sheets, technical justifications, and Application Matrix entries continuously.
• Comfort owning a quantified KPI scorecard and the discipline to publish on cadence.
• Direct, decisive working style. Comfort giving and receiving candid feedback without ceremony.

Preferred

• Manufacturing or B2B technical product environment; familiarity with the rhythm of physical-product technical sales.
• Prior exposure to power metering, energy management, building management, EV infrastructure, data centres, BESS, or related industrial domains.
• Hands-on experience with CRM systems (Microsoft Dynamics 365 Sales Hub, Salesforce, Zoho, or comparable) and ERP systems (Microsoft Dynamics 365 Business Central or comparable).
• Prior contribution to AI / automation initiatives — workflow re-engineering, process automation,agentor RPA contribution.
• Direct experience reading engineering drawings and specifications.