Application Production Support Analysts

ExperTech Recruiting; Montreal (administrative region); On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

RRSP program

Paid vacation and personal leave

Professional development

Strong culture of respect and teamwork

Job summary

Strathmore Landscaping, located in LaSalle, Quebec, is seeking an Account Manager to strengthen client relationships and drive profitable growth for our commercial and institutional clients across Canada. You will serve as a trusted advisor, coordinate with operations and the Business Development team, and ensure service excellence and high client satisfaction.

The ideal candidate has 2–5 years of account management or client services experience, bilingual English/French, and a degree in

Qualifications

• Minimum 2-5 years of experience in Account Management, Client Services B2B, Property Management, Landscaping, Facilities Management, or a related field.
• Landscaping, horticulture, snow removal, or commercial services industry experience is considered a strong asset.
• Bachelor's degree in Business, Horticulture, Landscaping, or a related discipline.
• Bilingual (English and French), with strong written and verbal communication skills.
• Valid Class 5 driver's license and ability to travel within the Greater Montreal area as required.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with Aspire, LMN, Pipedrive, Fleetio, Adobe InDesign, or similar business management software is an asset.
• Strong organizational, problem-solving, and time-management skills.
• Excellent relationship-building, negotiation, and presentation abilities.
• Self-motivated, proactive, and capable of managing multiple priorities in a fast-paced environment.

Responsibilities

• Develop and execute account strategies aligned with client objectives and company goals.
• Serve as the primary point of contact for assigned clients, fostering strong and lasting relationships.
• Conduct regular client meetings, site visits, and business reviews to ensure satisfaction and identify opportunities for improvement.
• Coordinate with operations and field teams to ensure services are delivered efficiently, safely, and to the highest standards.
• Identify and pursue opportunities for contract renewals, enhancements, and additional services.
• Support the onboarding and transition of new clients in collaboration with the Business Development team.
• Monitor contract performance, budgets, schedules, and profitability.
• Address client concerns proactively and ensure timely resolution of service-related issues.
• Maintain accurate client records and activity tracking within company systems.
• Stay informed of industry trends, customer needs, and market developments to support strategic account growth.

Skills

Account Management

Client Services

Relationship Building

Negotiation

Presentation

Time Management

Bilingual EN/FR

Education

Bachelor's degree in Business

Bachelor's degree in Horticulture

Bachelor's degree in Landscaping

Tools

Aspire

LMN

Pipedrive

Fleetio

Adobe InDesign

Excel

Job description

Location: LaSalle, Montreal
Industry: Landscaping, Horticulture, Snow Removal
Employment Type: Full-time

Are you an organized and relationship-driven professional passionate about landscaping and horticulture?

Do you thrive on delivering exceptional customer service and developing tailored solutions that create long-term value for your clients?

Are you looking to grow your career with a company experiencing sustained national expansion?

If so, Strathmore Landscaping wants to meet you!

Who We Are

For over 56 years, Strathmore Landscaping has been a trusted leader in the landscaping and snow removal industry. With more than 220 full-time employees, we proudly deliver reliable, year-round services to commercial and institutional clients across Canada.

What Sets Us Apart

Long-term partnerships with loyal clients across Canada

Customized, integrated landscape and snow management solutions

A strong commitment to sustainable and environmentally responsible practices

A collaborative, respectful, and team-oriented culture

Continuous investment in innovation, people, and growth

Your Role: Account Manager

As an Account Manager, you will be the cornerstone of our client relationships, ensuring service excellence while identifying opportunities to strengthen and expand our partnerships. Acting as a trusted advisor, you will collaborate closely with clients and internal teams to deliver exceptional results, maximize customer satisfaction, and drive profitable growth.

Your success will be measured through client retention, account growth, service quality, and overall customer experience.

Key Responsibilities

Develop and execute account strategies aligned with client objectives and company goals.

Serve as the primary point of contact for assigned clients, fostering strong and lasting relationships.

Conduct regular client meetings, site visits, and business reviews to ensure satisfaction and identify opportunities for improvement.

Coordinate with operations and field teams to ensure services are delivered efficiently, safely, and to the highest standards.

Identify and pursue opportunities for contract renewals, enhancements, and additional services.

Support the onboarding and transition of new clients in collaboration with the Business Development team.

Monitor contract performance, budgets, schedules, and profitability.

Address client concerns proactively and ensure timely resolution of service-related issues.

Maintain accurate client records and activity tracking within company systems.

Stay informed of industry trends, customer needs, and market developments to support strategic account growth.

What We’re Looking For

Minimum 2-5 years of experience in Account Management, Client Services B2B, Property Management, Landscaping, Facilities Management, or a related field.

Landscaping, horticulture, snow removal, or commercial services industry experience is considered a strong asset.

Bachelor's degree in Business, Horticulture, Landscaping, or a related discipline.

Bilingual (English and French), with strong written and verbal communication skills.

Valid Class 5 driver's license and ability to travel within the Greater Montreal area as required.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Experience with Aspire, LMN, Pipedrive, Fleetio, Adobe InDesign, or similar business management software is an asset.

Strong organizational, problem-solving, and time-management skills.

Excellent relationship-building, negotiation, and presentation abilities.

Self-motivated, proactive, and capable of managing multiple priorities in a fast-paced environment.

Why Join Strathmore?

Competitive salary based on experience.

Performance-based bonus opportunities.

Group RRSP program.

Paid vacation and personal leave.

Ongoing professional development and career advancement opportunities.

A strong corporate culture rooted in respect, professionalism, collaboration, and accountability.

The opportunity to contribute to the continued growth of one of Canada's most respected landscaping companies.