Application & Infrastructure Analyst II - Senior Infrastructure Analyst

Avenue.io Inc.; Edmonton; On-site; CAD 95,000 - 122,000; Full time

Job summary

Edmonton Police Service is seeking a technically skilled IT professional to administer and optimize the Entra ID, Microsoft 365, and Azure infrastructure. The role focuses on identity management, security, and server operations to support critical municipal data and services.

Responsibilities include troubleshooting complex issues, auditing systems, and collaborating with cross‑functional IT teams. A strong foundation in PowerShell, VMware ESXi, and PKI is required, with the ability to work

Qualifications

• Degree in a related discipline with 4+ years of relevant experience OR a related diploma with 5+ years of experience OR a related certificate with 7+ years of experience.
• Experience with Windows Server OS, Active Directory, Entra ID, VMware ESXi 8.x, SAN, and enterprise hardware.
• Experience with PowerShell scripting.
• Experience with MFA, SSO and identity standards like SAML and OAuth.
• Knowledge of SolarWinds monitoring and alerting.
• Public Key Infrastructure is an asset.
• Ability to quickly learn unfamiliar systems via research.
• Strong written and oral communication and teamwork.
• Ability to lift up to 35 kg; valid Class 5 license or own vehicle required.
• Willingness for Enhanced Security Clearance.

Responsibilities

• Administer and troubleshoot Entra ID, Microsoft 365, and Azure infrastructure.
• Provide guidance to junior staff on Entra ID/M365 issues.
• Diagnose and resolve complex identity and infrastructure problems.
• Collaborate with IT teams to resolve enterprise identity and infrastructure issues.
• Assist with lifecycle management and proactive improvements for Entra ID/M365.
• Perform audits of Entra ID, M365, and infrastructure resources.
• Maintain documentation and operational records.
• Monitor Windows Server, AD, PKI, IAM, and security solutions.
• Respond to system events and optimize performance.

Skills

Entra ID

Microsoft 365

PowerShell

Identity management

MFA & SSO

SAML & OAuth

SolarWinds

SecurityMonitoring

Communication

Education

Related degree

Related diploma

Related certificate

Tools

VMware ESXi 8.x

SAN storage

Enterprise backup solutions

Public Key Infrastructure (PKI)

Fibre Channel storage arrays

Job description

** This posting is for a temporary full-time position that may last up to six (6) months **

The Technology Services Branch requires one (1) self-motivated individual to ensure the efficient operation, maintenance, and administration of the Edmonton Police Service’s physical and virtual infrastructure. Roles and responsibilities include:

• Administer, maintain, and troubleshoot Microsoft Entra ID, Microsoft 365, and Microsoft Azure infrastructure and services.
• Provide technical guidance and troubleshooting support to junior team members for issues related to Microsoft Entra ID and Microsoft 365.
• Independently and efficiently diagnose, troubleshoot, and resolve complex technical issues related to Microsoft Entra ID and Microsoft 365.
• Collaborate with team members and cross-functional IT teams to investigate and resolve complex identity, Microsoft 365, and infrastructure-related issues.
• Assist with long-term planning, lifecycle management, and proactive improvements for Microsoft Entra ID and Microsoft 365 environments.
• Perform approved audits and reviews of Microsoft Entra ID, Microsoft 365, and other infrastructure resources.
• Provide in-depth technical expertise in the operation and maintenance of server, storage, and security solutions to support the integrity, availability, and reliability of corporate data and services.
• Perform daily administration, maintenance, and troubleshooting of Active Directory, Public Key Infrastructure (PKI), remote access, and Identity and Access Management (IAM) services.
• Monitor, maintain, and troubleshoot Veeam backup and recovery solutions.
• Monitor and analyze the performance, availability, and health of Windows Server infrastructure, and troubleshoot complex infrastructure and system performance issues.
• Maintain a working knowledge of virtual infrastructure consisting of VMware ESXi hosts, Fibre Channel storage arrays, and disaggregated hyperconverged infrastructure (dHCI) storage technologies.
• Receive, prioritize, document, troubleshoot, and resolve complex and varied infrastructure support requests using diagnostic and service request tracking tools, including hands‑on technical support where required.
• Monitor system logs and network activity for unusual or suspicious behavior and assist with investigation and remediation.
• Support the implementation of Microsoft Defender security solutions on Windows Servers
• Maintain existing technical documentation, procedures, and operational records, and create new documentation as required.
• Perform other related duties as required.

Qualifications

• Degree in a related discipline and four (4) years relevant experience OR Post secondary diploma in a related discipline and five (5) years relevant experience OR one (1) year related certificate and seven (7) years relevant experience.
• Experience with supported Windows server operating systems, Active Directory, Entra ID, VMware ESXi server 8.x, enterprise backup solutions, Storage Area Networks, and enterprise grade server hardware.
• Experience with scripting languages like PowerShell.
• Experience with MFA, SSO and identity management standards like SAML and OAuth.
• Working knowledge of SolarWinds for monitoring, reporting and alerting.
• Working knowledge of an enterprise Public Key Infrastructure would be considered an asset.
• Able to rapidly acquire in-depth knowledge of unfamiliar systems through research and self learning.
• Exceptional written and oral communication skills.
• Strong interpersonal, customer service, teamwork, problem-solving and troubleshooting abilities.
• Highly self-motivated with the proven ability to work independently to effectively prioritize and execute tasks in a mission critical high‑pressure environment.
• Able to perform the physical requirements of the job, including lifting up to 35 kilograms.
• Valid Class 5 drivers license required. Must have or qualify for a City of Edmonton driving permit OR must be willing to provide own vehicle and proof of business related public liability and damage issuance of $1,000,000. The Edmonton Police Service does provide mileage compensation

Hours of Work: 33.75 hours per week, between 0800-1600 hours, Monday – Friday. Hours of work may be subject to the terms and conditions of variable hours of work program. Incumbents must be available for call‑out outside of these hours on a rotational basis.

Salary Range: 21M, Salary Grade: 032, $54.15 - $69.11 (Hourly); $3,655.50 - $4,664.90 (Bi-Weekly); $95,407.57 - $121,754.54 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General

• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please note that the option to work remotely is not available at this time.
• Applicants may be tested.
• As part of your pre‑hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re‑Clearances at schedule intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division.
• Applicants who have completed post secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Services (IQAS) (https://alberta.ca/international-qualifications-assessment.aspx) or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Service of Canada (https://canalliance.org/en/default.html). Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications.
• The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
• Edmonton rests in the heart of treaty six territory in Alberta and the homelands of the Metis Nation.