CPIC Information Operator I

City of Edmonton; Edmonton; On-site; CAD 55,000 - 69,000; Full time

Job summary

The City of Edmonton is hiring CPIC Operators to support the CPIC Unit in a fast-paced environment, reporting to a CPIC Team Lead. You will handle confidential information across radio, phone, and in person, ensuring accuracy and proper use by police personnel and external agencies.

Hours are 40 per week on a 12‑hour shift cycle (4 days on/off, alternating days and nights). The role requires training in CPIC within two years and strong data-entry skills with a focus on accuracy and discretion.

Qualifications

• High school diploma or equivalent; CPIC training within two years.
• 3+ years experience in Police/Court environment with data entry & retrieval.
• Extensive data entry and information retrieval experience.
• Excellent interpersonal and customer service skills.
• Strong communication and attention to detail.
• Accurate transcription of information under pressure.
• Ability to prioritize and multitask in fast-paced settings.
• Good reading and comprehension skills.
• Sound judgment under pressure in fast-paced situations.
• Physical ability to meet job demands including lifting.
• Radio communications experience is a plus.

Responsibilities

• Process warrants, court orders, and police reports as required.
• Perform data entry, removal and maintenance of CPIC records.
• Enter, audit, monitor and act upon CPIC requests via multiple channels.
• Respond to field unit requests for information from databases.
• Transcribe live information using radio and telephone with safety emphasis.
• Train new CPIC Operators and verify data entries.
• Retrieve and re-file files.
• Perform other related duties as required.

Skills

Interpersonal skills

Customer service

Communication

Data entry

Transcription accuracy

Reading comprehension

Multitasking

Stress management

Physical stamina

Radio communications

Education

High school diploma

CPIC training within 2 years

Tools

CPIC system

Job description

This posting is for six (6) Permanent Full-time Positions

The Edmonton Police Service is committed to enhancing public safety and supporting the well‑being of our community through strong partnerships with citizens and law‑enforcement agencies across Canada and beyond. The CPIC (Canadian Police Information Centre) Unit offers a dynamic and fast paced environment with meaningful career opportunities, diverse responsibilities, and the chance to make a direct contribution to your community.

As a CPIC Operator, you will report to a CPIC Team Lead and play a key role in the secure dissemination of confidential information. This includes communicating by radio, telephone, in person, and through the CPIC system with police personnel and authorized external agencies. Operators collaborate closely with law enforcement partners to ensure that all information shared is accurate, reliable, and used appropriately.

Responsibilities

• Process criminal and traffic warrants, other court orders and police reports as required in a timely sensitive manner.


• Perform data entry, removal and maintenance of agency records on the CPIC system.


• Enter, audit, monitor and act upon requests received via CPIC message, in‑person, telephone, fax and take appropriate action.


• Respond to police field unit requests for information from specialized police databases and disseminate using radio operations, telephone and in person.


• Transcribing live information using radio operations and telephone, with an emphasis on Officer Safety.


• Support team success by training new CPIC Operators and verifying peer data entries.


• Retrieving and re‑filing files.


• Performing other related duties as required.

Qualifications

• High school diploma or equivalent. Incumbents must complete a CPIC training course within two (2) years of appointment.


• A minimum of three (3) years of progressively responsible experience within a Police/Court environment or a specialized area including experience in data entry and retrieval from data bases.


• Extensive experience in data entry and retrieval of information from databases.


• Excellent interpersonal and customer service skills.


• Effective communication (oral and written) skills with attention to detail.


• Excellent ability to transcribe information with a high degree of accuracy.


• Demonstrated ability to work effectively under pressure utilizing excellent prioritization and multi‑tasking skills.


• Strong reading and comprehension skills.


• Demonstrated ability to exercise sound judgment under pressure while maintaining composure in fast‑paced, high‑stress situations.


• Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.


• Experience in radio communications would be considered an asset.

Hours of Work

40 hours per week, 12-hour shifts, four days on/off rotating between 2 days and 2 nights shift pattern.

Salary Range

21B, Salary Grade: 008, $26.272 - $32.923 (Hourly); $2,101.80 - $2,633.80 (Bi-Weekly); $54,855.94 - $68,743.22 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.


• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.


• The option to work remotely is not available at this time.


• Applicants may be tested.


• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by the Human Resources Division.

Applicants who have completed post‑secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS), https:\/\/www.alberta.ca\/international-qualifications-assessment.aspx or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada, https:\/\/canalliance.org\/en\/default.htm l. Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s qualifications.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca .

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

HR Technician: GL