Application & Infrastructure Analyst II - Intermediate Infrastructure Analyst

City of Edmonton; Edmonton; Hybrid; CAD 107,000 - 136,000; Full time

Job summary

The City of Edmonton's Edmonton Police Service is seeking an experienced infrastructure professional to lead and deliver secure, resilient enterprise infrastructure across data centres, servers, virtualization, networking, and cloud services. The role reports to the Manager - Infrastructure Section and focuses on architecture, operational excellence and governance.

You will design, implement, support, and document infrastructure solutions, participate in change advisory boards, and collaborate

Qualifications

• Degree or diploma with relevant experience as listed in the posting.
• Hands-on experience across Windows Server, AD, M365, Azure and VMware.
• Experience with Cisco networking, firewalls and VPNs; data centre knowledge.

Responsibilities

• Provide Tier 3 support across core infrastructure components.
• Design, implement, troubleshoot and document secure infrastructure solutions.
• Standardize architectures and improve fault tolerance.
• Translate requirements into scalable, secure designs.
• Conduct market research, vendor evaluations and proofs of concept.
• Prepare architecture diagrams and governance material.
• Represent Infrastructure at change advisory meetings.
• Lead projects from planning to operations and documentation.
• Collaborate with teams and vendors to deliver integrated outcomes.
• Evaluate emerging capabilities for operational benefit.

Skills

Windows Server

Active Directory

Microsoft 365

Azure

VMware

HPE servers

Enterprise storage

Cisco networking

Next-Gen firewalls

Citrix Netscalers

VPNs / ZTNA

Routing protocols

Monitoring tooling

Infrastructure security

Disaster recovery

Data centre operations

Change management

Troubleshooting

Driver's licence

Physical ability

Communication skills

Education

Degree in related discipline

Post secondary diploma in related discipline

Related certificate

Tools

Monitoring tools

Job description

The Edmonton Police Service is seeking an experienced infrastructure professional to provide technical leadership and hands-on delivery across enterprise infrastructure. Reporting to the Manager - Infrastructure Section, the position designs, implements and supports secure, resilient services across data centres, server and storage platforms, virtualization, networking, Microsoft 365, Azure and identity services.

Responsibilities

• Provide subject-matter expertise and Tier 3 operational support across Windows Server, Microsoft 365, Azure, Active Directory, storage, virtualization, server hardware, networking, firewalls, PKI, VPN, backup, disaster recovery and data centre services.
• Design, implement, troubleshoot, document and maintain secure, resilient and supportable infrastructure solutions that protect service availability and corporate data.
• Review platform lifecycle, vendor updates and operational performance; standardize architectures, improve fault tolerance and remove single points of failure.
• Assess business and technical requirements and translate them into secure, highly available, scalable and disaster-recoverable infrastructure designs.
• Conduct market research, technology assessments, vendor evaluations and proofs of concept, and prepare objective recommendations, architecture diagrams and governance material.
• Represent Infrastructure Section at change advisory meetings and recommend whether proposed changes should be approved, revised or rejected.
• Participate in infrastructure projects from planning and solution design through implementation, testing, transition to operations and documentation.
• Provide technical guidance and collaborate with project teams, infrastructure analysts, stakeholders, suppliers and vendors to deliver integrated infrastructure outcomes.
• Evaluate and apply emerging hardware, software and cloud capabilities where they provide clear operational benefit and can be supported securely through their lifecycle.

Qualifications

• Degree in a related discipline and four (4) years relevant experience OR Post secondary diploma in a related discipline and five (5) years relevant experience OR one (1) year related certificate and seven (7) years relevant experience.
• Intermediate knowledge and hands-on experience with Windows Server, Active Directory, Microsoft 365, Azure, VMware, HPE server and enterprise storage platforms.
• Intermediate knowledge and hands-on experience with Cisco enterprise networking including core switching and micro-segmentation, Next-Gen firewalls, Citrix Netscalers, VPNs including ZTNA, routing protocols, monitoring and infrastructure support tooling.
• Knowledge of data centre operations, infrastructure security, disaster recovery, business continuity and change-management practices.
• Ability to troubleshoot complex infrastructure issues, restore services and develop practical, evidence-based recommendations.
• Strong organizational, teamwork, customer-service, verbal and written communication skills, with the ability to work effectively with stakeholders, suppliers and vendors.
• Cisco, Microsoft or VMware certifications are considered assets.
• A valid Class 5 Alberta Driver's Licence, or provincial equivalent, with a satisfactory driving record is required and must be maintained throughout employment.
• Able to perform the physical requirements of the job, including lifting up to 35 kilograms.

Hours of Work

40 hours per week, Monday - Friday. Hours of work may be subject to the terms and conditions of variable hours of work program. Incumbents may be available for call-out outside of these hours on a rotational basis.

Salary Range

21B, Salary Grade: 034, $51.18 - $65.31 (Hourly); $4,094.50 - $5,224.80 (Bi-Weekly); $106,865.93 - $136,367.28 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and cover letter with your online application.
• The successful candidate of this position may be able to participate in the EPS work from home pilot program based on supervisor approval.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at schedule intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division.

Applicants who have completed post secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Services (IQAS) (https://alberta.ca/international-qualifications-assessment.aspx) or another recognized Canadian credential evaluation service. Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant's educational qualifications.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

Edmonton rests in the heart of treaty six territory in Alberta and the homelands of the Metis Nation.

HR Consultant: KJ