Appeals and Academic Integrity Coordinator

Socket.dev; Niagara Falls; On-site; CAD 60,000 - 70,000; Full time

Job summary

The University of Niagara Falls Canada (UNF) is seeking an Academic Integrity and Appeals Coordinator to oversee integrity processes and manage student appeals arising from academic decisions, policy exemptions, and grade-related matters, ensuring consistent application of university policies.

You will collaborate with students, faculty and leadership to develop training on integrity and appeals, coordinate hearings, prepare summaries and reports, and support timely, fair resolutions with

Qualifications

• Excellent written and verbal communication skills in English are required.
• Experience with academic integrity issues and appeals is an asset.
• Master’s degree or higher is preferred.
• Minimum three years in a post-secondary environment supporting student services or registrar operations.
• Proficiency with Microsoft Office Suite and Adobe is expected.

Responsibilities

• Oversee academic and non-academic integrity policies and procedures.
• Investigate misconduct and gather evidence.
• Coordinate intake, review, and processing of student appeals.
• Schedule hearings and facilitate communication among students, faculty, staff, and leadership.
• Prepare correspondence, summaries, and reports for appeal outcomes with confidentiality.
• Maintain accurate, confidential records and reporting for oversight.

Skills

Communication

Policy interpretation

Confidentiality

Organizational skills

Problem-solving

Collaboration

Education

Master's degree

Post-secondary education in related field

Tools

Microsoft Office

Adobe Acrobat

Job description

Position Job Title: Academic Integrity and Appeals Coordinator

Employment Type:Full-Time, Permanent

Work Schedule:5 Days Per Week

Salary Range:$60,000 - $70,000

Reports To:Associate Registrar – Office of the Registrar

Primary Purpose:

The Academic Integrity and Appeals Coordinator is responsible for the effective administration of academic and non-academic integrity processes and the coordinated management of student appeals arising from academic decisions, administrative errors, policy exemptions, academic standing, grade-related matters, and other eligible issues. This incumbent ensures consistent and compliant application of relevant university policies and procedures, oversees the intake, documentation, review and resolution of cases, and maintains accurate and confidential records and reporting to support institutional oversight.

Working in close collaboration with students, faculty, staff, and academic leadership, the Coordinator provides informed guidance on policy interpretation, facilitates fair and timely appeal processes, and contributes to the development and delivery of training and educational initiatives related to academic integrity and appeals. This position plays a key role in upholding the university’s standards of academic excellence, procedural fairness, and student-centered service across academic integrity and appeals functions.

Specific Responsibilities:

1. Academic Integrity Oversight:
   • Develop, implement, maintain, and gain approval for all academic and non-academic integrity policies and procedures in alignment with university standards.
   • Conduct investigations into alleged academic and non-academic misconduct, gathering and recording relevant evidence.
   • Coordinate with faculty and academic departments to ensure consistent application of academic and non-academic integrity policies.
   • Provide guidance and support to faculty and students regarding academic and non-academic integrity issues.
2. Appeals Coordination:
   • Coordinate intake, tracking, review, and processing of student appeals related to academic decisions, administrative errors, policy exemptions, academic standing, grade-related matters, and other eligible issues.
   • Ensure appeals are complete, appropriately documented, and routed to the correct decision makers or committees.
   • Review and process appeal requests, ensuring compliance with university policies and procedures.
   • Schedule and coordinate appeal hearings and facilitate communication between students, faculty, staff, and academic leadership to support timely resolution.
   • Prepare correspondence, summaries, detailed reports and recommendations, and supporting documentation for appeal outcomes while maintaining confidentiality.
3. Policy Interpretation and Administration:
   • Interpret and apply university policies, procedures, and guidelines consistently in the course of appeal administration and student support.
   • Contribute to the review and updating of policies, procedures, templates, and process documentation as required.
   • Work collaboratively with internal partners to support compliance, consistency, and operational clarity across student affairs, academic integrity, and appeals processes.
4. Training and Education:
   • Develop and deliver training programs for faculty and staff on academic and non-academic integrity and appeals procedures.
   • Organize workshops and informational sessions for students to promote understanding of academic integrity policies.
5. Records, Reporting, and Case Management:
   • Maintain accurate, confidential, and organized records of all academic and non-academic misconduct cases and appeals, decisions, communications, and related documentation.
   • Prepare regular reports, summaries, and analytics on academic and non-academic integrity and appeals activities for university leadership including appeal volumes, trends, service outcomes, and process issues for leadership review.
   • Monitor case progress to ensure deadlines, service expectations, and procedural requirements are met.
6. Collaboration and Support:
   • Collaborate with other university departments, such as Admissions, Student Success, Academic Services, University Registrar, and/or Compliance, to address complex cases or issues.
   • Provide support and advice to students who are navigating the appeals process.
   • Act as a liaison between students, faculty, and administration to facilitate resolution of academic disputes.

Position Requirements:

Competencies:

• Excellent interpersonal, oral, and written communication skills with the ability to effectively communicate professionally and interact respectfully with all individuals with integrity, empathy, and sincerity.
• Strong understanding of student affairs, appeals processes, policy interpretation, and academic integrity principles.
• Ability to manage sensitive and confidential information with discretion and sound judgement.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• Ability to analyze complex situations, identify issues, and recommend appropriate next steps.
• Ability to build collaborative working relationships across departments and with students.
• Calm, professional, and solution-oriented approach in a fast-paced environment.
• Demonstrated initiative, reliability, and problem-solving ability.Strong understanding of respectful, student-centered service delivery and conflict de-escalation.

Education and Experience:

• Minimum three (3) years in a post-secondary environment supporting student services, student affairs, registrar operations, appeals, or a related field is required. Experience with academic integrity issues and appeals is considered an asset.
• Post-Secondary education in student affairs, business, education, social sciences, public administration, or related discipline is required. A master’s degree is considered an asset.
• Experience supporting student appeals, policy administration, student conduct, or student support services is preferred.
• Experience drafting correspondence, reports, summaries, or policy-related documentation is an asset.
• Excellent written and verbal communication skills in English are required.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Adobe is required.

Use of AI Disclosure
University of Niagara Falls Canada (UNF), is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed by our dedicated Talent Acquisition team to ensure a thorough evaluation of all candidates.
We value diversity and strive to create an inclusive environment where all individuals have an equal opportunity to succeed. We comply with all relevant laws and regulations in Ontario and adhere to the highest standards of ethical hiring. We are committed to protecting your personal information and ensuring that all data collected during the recruitment process is handled with the highest level of confidentiality.
Diversity, inclusion and equity
The University of Niagara Falls Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially invites applications from all qualified candidates. Racialized persons/persons of color, women, Indigenous people, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply.
We recognize that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental responsibilities, elder care, medical treatment). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.
All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
We will accommodate the needs of the applicants adhering to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process. Please advise [e-mail] to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.
We appreciate all applications received; however, only candidates selected for an interview will be contacted.