Analyst - Technology

Family Innovation Corp.; Vancouver; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus up to 40%

Extended health benefits

Job summary

Family Innovation Corp. seeks a Technology Analyst to join our Vancouver or Toronto offices. The role supports senior staff across operational, analytical and admin functions, with a focus on the systems and software the business relies on.

You will assist in planning and executing initiatives, support software selection/implementation, provide first-line system support, test changes, and maintain documentation and data quality. Strong communication and problem-solving are essential.

Qualifications

• Undergraduate degree in computer science, information systems, engineering or a related field.
• Interest in or exposure to technology, systems or data work is a plus.
• Comfort with spreadsheets, databases and business software.
• Aptitude for automating repetitive work.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Professional demeanor with client-centric focus.
• Proactive self-starter with problem-solving abilities.

Responsibilities

• Support senior staff across operational, analytical and administrative functions with a technology focus.
• Assist in planning and executing operational and strategic initiatives.
• Support selection, implementation and day-to-day use of business software.
• Provide first-line support to staff on systems and tools.
• Test changes to systems before they go live.
• Maintain system and process documentation and data quality.
• Coordinate with software vendors and external providers on issues and upgrades.
• Identify and implement process improvements, automation opportunities, and best practices.
• Track and report on key performance metrics.

Skills

Spreadsheets

Databases

Business software

Automation

Organizational skills

Time management

Verbal and written communication

Attention to detail

Client-centric mindset

Problem-solving

Education

Undergraduate degree in CS/IS/Engineering or related field

Tools

Spreadsheets

Databases

Business software

Job description

Family Innovation Corp. (FIC) offers a range of services, including accounting, strategic planning, risk management, and other specialized services to both internal and external clients.

We recognize excellent relationship management, accurate, actionable, and sound advice, as well as the desire to deliver high-quality work, thereby improving the group's overall performance and increasing its value-added capacities.

Summary

We are looking for a Technology Analyst to join us at our Vancouver or Toronto offices. In this role, you support senior staff across a broad range of operational, analytical and administrative functions, with a particular focus on the systems and software the business relies on.

Role Overview

Your role will include:

• Assisting staff and managers in daily operations, with a focus on technology
• Assisting the executive team in planning and executing operational and strategic initiatives
• Supporting the selection, implementation and day-to-day use of business software
• Providing first-line support to staff on systems and tools
• Testing changes to systems before they go live
• Maintaining system and process documentation
• Checking data quality and the accuracy of reporting
• Coordinating with software vendors and external providers on issues and upgrades
• Identifying and implementing process enhancements, automation opportunities, and best practices
• Tracking and reporting on key performance metrics

Required Skills or Experience

• Undergraduate degree, ideally in computer science, information systems, engineering or a related field
• Interest in or exposure to to technology, systems or data work considered an asset
• Comfort with spreadsheets, databases and business software
• An aptitude for automating repetitive work
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Professional demeanor with client-centric focus
• Proactive self-starter with problem-solving abilities

Salary and Benefits

• Discretionary bonus up to 40% based on performance
• Extended health benefits

Position Type

• Nature: Permanent, Full-time, and in person.
• Time Commitment: High-commitment position with the requirement for extensive overtime as needed
• Work Location: Vancouver, BC and Toronto, ON
• Start Date: Immediate

Please note: Candidates must be currently authorized to work in Canada.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.