Analyst, Special Authorization

Canadian Blood Services; Ottawa; Hybrid; CAD 65,000 - 77,000; Full time

Benefits offered by this job

3 weeks vacation

Annual performance award up to 5%

Benefits

Job summary

Canadian Blood Services is seeking a Regular full-time Analyst, Special Authorization to join our Plasma Protein & Related Products Formulary Program team. Reporting to the Manager, Special Authorization, the analyst supports the operational delivery of requests for plasma protein and related products.

You will manage end-to-end workflow, verify dosing and packaging details, collaborate with formulary pharmacists, and help with data analysis, reports and process improvements to enhance program

Qualifications

• Pharmacy technician licensure, as recognized by a Canadian regulatory authority, strongly preferred, or a university degree with relevant pharmacy/clinic experience.
• Minimum of three years related experience in a pharmacy or clinic environment.
• Experience with drug reimbursement, private payer/insurance, or patient support programs is an asset.
• Experience with operational data, data validation, Excel-based analysis, reporting, and identifying trends or data-quality issues.
• Proficiency with pharmaceutical terminology and calculations; ability to interpret physician orders.
• Familiarity with a drug formulary and ability to explain formulary rules and policies.
• Understanding of the Canadian health system; strong communication with clinicians and hospital staff.
• Ability to analyze and present data from complex sources; detail-oriented with strong organizational skills.
• Proficiency with MS Excel/Word; SAP experience is strongly preferred.

Responsibilities

• Manage end-to-end operational workflow for Special Authorization requests; ensure completeness and compliance.
• Review dosing, vial sizes, quantities; follow up with healthcare providers for additional information.
• Assess submissions against formulary rules and documentation requirements; escalate clinical questions when needed.
• Support operational reporting, data quality, utilization trends, and workflow improvements.
• Coordinate with healthcare providers and internal stakeholders; maintain program documentation and support meetings.

Education

Pharmacy licensure or university degree in a relevant discipline

Tools

MS Excel

MS Word

SAP

Job description

This role requires a minimum of 40% on-site presence. Additional on-site work may be required based on business needs. On-site expectations are subject to change and may be adjusted on a temporary or permanent basis.

Employment status: Regular full-time
Position's anticipated start date:2026-10-04

Salary/Rate of pay:$65,100 - $76,600

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular full-time Analyst, Special Authorization to join our dynamic Plasma Protein & Related Products Formulary Programteam.
Reporting to the Manager, Special Authorization, the Analyst, Special Authorization supports operational delivery of requests for plasma protein and related products (PPRP).

The Analyst, Special Authorization is responsible for diligent patient record keeping, and managing the end-to-end workflow of special authorization requests. The Analyst is responsible for technical aspects of information gathering, validating completeness, and ensuring requests align with formulary rules and documentation requirements. The Analyst works collaboratively with formulary pharmacists, who are responsible for clinical assessment and decision-making.

• Drawing on your strong analytical and organizational skills, you will manage the end-to-end operational workflow for Special Authorization requests, ensuring submissions are complete, accurate, compliant, and processed efficiently.
• Applying your knowledge of pharmaceutical terminology and calculations, you will review and verify technical aspects of requests, including dosing, vial sizes and quantities, and follow up with healthcare providers when additional information or clarification is required.
• Using your understanding of drug formularies and healthcare processes, you will assess whether submissions meet applicable documentation and program requirements, support clinics with submission-related questions, and appropriately elevate clinical questions to formulary pharmacists.
• Applying your background in data analysis and process improvement, you will support operational reporting, ensure data quality, identify utilization and workload trends, and recommend workflow improvements to optimize program delivery.
• Leveraging your excellent organizational and communication skills, you will coordinate activities with healthcare providers and internal stakeholders, maintain program documentation, support operational meetings, and contribute to initiatives aimed at improving program efficiency, consistency, and stakeholder experience.

Desired education and skills

• Pharmacy technician licensure, as recognized by a Canadian pharmacy regulatory authority, strongly preferred, or a university degree in a relevant discipline with experience in a pharmacy or clinic environment.
• Previous experience in drug reimbursement, private payer/insurance, patient support programs, specialty pharmacy, or a similar medication access environment is considered an asset.
• A minimum of three years related experience.
• Experience working with operational data, including data validation, Excel-based analysis, reporting and identification of trends or data-quality issues.
• Proficiency with pharmaceutical terminology and pharmaceutical calculations. Ability to interpret physician's orders and prescriptions.
• Ability to work with a drug formulary and to explain formulary rules and policies.
• Understanding of the Canadian health system environment.
• Strong ability to communicate with physicians, nurses, and other hospital staff in clinics and blood banks.
• Ability to analyze, simplify and communicate data from complex sources, including the ability to produce clear and concise documents and reports.
• Detail oriented with strong organizational and analytical skills, with the ability to effectively manage time in a fast-paced environment.
• Proficiency with MS Excel and MS Word is required.
• Experience with SAP is strongly preferred.

What we offer you

• 3 weeks' vacation.
• Annual performance award up to 5%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefitpension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/days of the week.
• Shift/hours - Monday to Friday, 37.5 hours per week, 7.5 hours per day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.