Analyst, Retail Capability & Support - (17-Months Contract)

Canadian Tire Financial Services; Toronto; In loco; CAD 39.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth opportunities

Product discounts

Descrizione del lavoro

Canadian Tire Financial Services in Toronto is seeking an Analyst, Retail Capability & Support for a 17-month contract. You will help develop, implement, and sustain critical business capabilities, collaborating with cross-functional teams to gather requirements and support testing and go-live activities.

Responsibilities include mapping processes, writing user stories with acceptance criteria, backlog management, supporting sprint planning and UAT, and creating SOPs.

Competenze

• Bachelor’s degree in Business Administration or Information Technology.
• 2+ years of experience in business analysis, project coordination, or a related role.
• Basic understanding of Agile methodologies.
• Proficiency with MS Office applications; familiarity with Lucid and JIRA is a plus.
• Strong written and verbal communication skills.
• Analytical, problem-solving and collaborative mindset.

Mansioni

• Gather and document detailed business requirements from stakeholders.
• Support development and implementation of initial product capabilities.
• Assist in mapping current and future process flows with roles and responsibilities.
• Write user stories with acceptance criteria and manage backlogs.
• Assist in sprint planning, UAT, go-live activities, and cross-functional syncs.
• Develop SOPs, decision matrices and workflow documentation.

Conoscenze

Analytical skills

Communication

Team collaboration

Problem solving

Formazione

Bachelor’s degree in Business Administration or Information Technology

Strumenti

MS Office

Lucid

JIRA

Descrizione del lavoro

## Analyst, Retail Capability & Support - (17-Months Contract)Apply: Toronto, ON: Full time: Posted Today: End Date: November 3, 2026 (14 days left to apply): JR166716**What you'll you do** The Analyst, Retail Capability and Support plays a crucial role in assisting the development, implementation, and sustainment of business capabilities. This position supports both initial capability builds and larger sustainment continuous delivery initiatives. The ideal candidate will work closely with cross-functional teams to gather requirements, conduct analysis, support testing efforts, and ensure smooth transitions into sustainment. * Assist in gathering and documenting detailed business requirements from stakeholders.* Support the development and implementation of initial product capabilities.* Assist in mapping current and future process flows, detailing roles and responsibilities in each stage to ensure clarity and alignment with optimized processes* Participate in stakeholder interviews and workshops to understand user pain points and enhancement needs.* Collaborate with UX, Tech, and Data teams to translate business requirements into specifications.* Assist in writing user stories with acceptance criteria.* Help manage product backlogs by documenting enhancement requests and translating feedback into actionable items.* Support sprint planning sessions, retrospectives, User Acceptance Testing (UAT), go-live activities, daily standups, and cross-functional synchronization meetings.* Assist in developing Standard Operating Procedures (SOPs), decision matrices, and workflow documentation.* Incident Management: Track bug fixes, change requests, compliance updates ensuring timely resolution.* Monitor product performance post-launch to gather feedback for continual improvement.* Provide support in coordinating with vendors (for SaaS) or internal teams (for in-house builds).* Assist in tracking capability maturity across markets or functions.* Provide regular updates on project status to the Manager. **What you bring*** Bachelor’s degree in Business Administration, Information Technology, or a related field.* 2+ years of experience in a related role or field such as business analysis or project coordination* Basic understanding of Agile methodologies is an asset.* Proficiency with MS Office applications (Word, Excel) is required; familiarity with tools like Lucid and JIRA is an asset.* Strong written and verbal communication skills.* Proven analytical skills with the ability to analyze information objectively and provide recommendations.* Strong problem-solving and investigative skills required. The ideal candidate will demonstrate the ability to analyze complex issues, identify root causes, and collaborate with manager and senior consultant on team to develop effective solutions.* Ability to work collaboratively within a team environment.* Adaptable with the ability to adjust quickly and embrace change between tasks or projects.* Detail-oriented with strong organizational skills. We’re always looking for great talent! In addition to competitive pay, we offer:* Career growth opportunities and product discounts Our typical hiring range is between $28.20 per hour and $31.79 per hour. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. We're committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.