Analyst, Platform and Benefits

Industrial Alliance Insurance and Financial Services Inc; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program and wellness days

Telemedicine

Employee Assistance Program

Ergonomic workspace program

Performance bonus

Discounts on iA products

Job summary

Industrial Alliance Insurance and Financial Services Inc is seeking an Analyst, Platform and Benefits to manage group insurance plans and digital tools, supporting clients with data processing and operations.

The role emphasizes analytical problem-solving, project management, and collaboration with internal teams to ensure service excellence and compliant processes.

Qualifications

• Has relevant experience in the group insurance industry.
• Strong analytical skills, proactive approach and ease with technology tools.
• Proficient with computer applications such as Microsoft Office, particularly Excel.
• Has an intermediate level of English proficiency for written communications.
• Bachelor's degree in Business Administration, Human Resources Management, Project Management, or related field is an asset.

Responsibilities

• Ensure planning, execution and monitoring of administrative activities related to group insurance plans and the use of digital tools.
• Analyze data, resolve operational issues, diagnose anomalies and suggest improvements.
• Prepare, validate and transmit payroll, eligibility and other files; respond to client inquiries.
• Develop, maintain and optimize operational procedures for group insurance plans and digital tools.
• Support implementation of new groups; ensure smooth transitions and resolve critical issues.

Skills

Analytical skills

Tech-savvy

Project management

Excel

Written English

Education

Bachelor's degree in Business Administration / HR / PM

Tools

Microsoft Office

Job description

Build Your Future with Us

Are you passionate about the effective administration of group insurance plans and looking to contribute to the purpose of an organization that strives to help its clients feel confident and secure about their future? As an Analyst, Platform and Benefits, you will play a key role in managing digital tools, processing benefits-related data, and supporting clients in the administration of their group insurance plans.

This position represents an excellent opportunity to showcase your skills and fully leverage your potential within a caring and trusted organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You Will Accomplish With Us

As an Analyst, Platform and Benefits, you will be at the heart of our mission. Here are the key responsibilities:

• Ensure the planning, execution and monitoring of administrative activities related to group insurance plans and the use of digital tools;
• Analyze data, resolve operational issues, diagnose anomalies and recommend solutions that support continuous improvement;
• Prepare, validate and transmit payroll, eligibility and other required files, while responding to client inquiries regarding data and reports;
• Develop, maintain and optimize operational procedures related to group insurance plans and digital tools;
• Participate in the implementation, integration and deployment of new groups by ensuring a smooth transition and taking the necessary measures to resolve critical issues;
• Act as a trusted advisor to clients and plan administrators by supporting them in the management of their group insurance plans and administrative processes;
• Identify improvement opportunities and participate in digital tool testing as a subject matter expert to ensure the quality of processes and deliverables;
• Participate in various special projects and continuous improvement initiatives based on departmental needs;
• Ensure compliance with service agreements, effectively manage priorities and maintain a high level of quality in service delivery;
• Develop and maintain collaborative relationships with clients, internal partners and various teams to ensure client satisfaction and the achievement of shared objectives.

What Could Help You Succeed in This Role

We are looking for someone who:

• Has relevant experience in the group insurance industry;
• Stands out for their strong analytical skills, proactive approach and ease with technology tools;
• Demonstrates strong problem-solving and project management skills, as well as proficiency with computer applications such as Microsoft Office, particularly Excel;
• Has an intermediate level of English proficiency, as the incumbent will be required to write emails and other written communications in English for unilingual English-speaking clients on a daily basis;
• Holds a bachelor's degree in Business Administration, Human Resources Management, Project Management, or any other relevant education or experience related to the position, which is considered an asset.

Why You Will Love Working With Us

• A work environment where learning and development are combined with a shared pursuit of excellence;
• Artificial intelligence is in everyone's hands, increasing your personal efficiency and supporting the growth of the organization;
• A healthy, safe, equitable and inclusive environment where your full potential can be expressed and developed;
• The opportunity to work in a hybrid work environment supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program and wellness and personal development days
• Telemedicine
• Employee and Family Assistance Program
• Ergonomic workspace program
• Performance bonus
• Discounts on iA products
• And much more!