Analyst, Industry Engagement and Development

University of Ottawa; Ottawa; On-site; CAD 60,000 - 85,000; Full time

Job summary

The University of Ottawa is seeking a dynamic Analyst to manage a portfolio of co-op employers, coordinate interviews, ranking and matching, and ensure policy compliance across experiential learning programs. You will build lasting relationships with industry partners and promote the full suite of CDEL programs to maximize placement opportunities.

Working with Career and Employment, Industry Engagement and Development, and other teams, you will drive employer engagement, report on outcomes, and

Qualifications

• Knowledge of business development, employer engagement, and experiential learning principles in a higher education context.
• Minimum two years of experience in business development, employer relations, sales, account management, or related client-facing roles.
• Bilingualism in French and English (spoken and written).
• Experience using CRM tools and proficiency in Excel.
• Ability to work under pressure in a team environment and adapt to changing priorities.
• Strong analytical skills and experience with market research and reporting.

Responsibilities

• Coordinate co-op placements and manage the end-to-end hiring process for a portfolio of co-op employers.
• Analyze and manage all aspects of job management and interview exceptions with tight deadlines.
• Verify accuracy of information on submitted forms and ensure policy compliance.
• Interpret and enforce co-op policies affecting employers and students.
• Serve as a back-up for senior staff to ensure smooth placement processes.
• Develop and manage relationships with employer partners to support CDEL programs.

Skills

Bilingualism (French & English)

CRM experience

Excel proficiency

Communication skills

Relationship building

Education

Bachelor's degree in a related field

Tools

CRM systems

MS Excel

Job description

About Student Affairs:

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

Position purpose:

Manage a portfolio of engaged co‑op employers and coordinate co‑op interviews, ranking, and matching processes to ensure policy compliance and position uOttawa as a partner of choice for experiential learning. Support efforts to identify new prospects, follow up on job leads within targeted industries, and regularly report on job development progress to contribute to the growth of co‑op opportunities. Collaborate with Senior Administrators, Career and Employment, as well as Intermediate Specialists, Industry Engagement and Development, particularly during peak periods to ensure operational continuity, uphold service standards, and optimize placement outcomes. Serve as an ambassador for the University of Ottawa, promoting its reputation and values within industry and professional communities, promote the full portfolio of CDEL experiential learning programs, and ensure high‑quality, meaningful employer engagement. Maintain a strong external presence and build and sustain relationships that support student learning, employability, and institutional priorities.

In this role, your responsibilities will include:

• Coordination of co‑op placements - Coordinate the full aspect of the co‑op hiring process for an engaged set of co‑op employers to ensure excellent customer service and support in hiring co‑op students.
• Analyze and manage all aspects of job management and interview exceptions which include conflicting requests and short deadlines.
• Analyze and verify the accuracy of information on various submitted forms.
• Interpret, communicate, and enforce co‑op policies and regulations that impact the placement process for employers and students.
• Act as back‑up for Intermediate Specialists, Industry Engagement and Development, and Senior Administrators, Career and Employment when needed, ensuring smooth placement processes.
• Share tasks and cover for other Analysts, Industry Engagement and Development, who could be temporarily assigned to other teams.
• Employer Portfolio, Relationship Management and Collaborations - Develop, manage, and sustain an assigned portfolio of employer partners in support of CDEL experiential learning programs, including co‑op, career‑integrated learning, and employer engagement initiatives.
• Act as the primary point of contact for assigned employer accounts, ensuring consistent, responsive, and high‑quality service delivery.
• Identify employer hiring and engagement needs and align them with appropriate experiential learning opportunities and student talent, in collaboration with internal partners.
• Maintain regular, proactive communication with employers, both digitally and in‑person, to foster long‑term relationships and ongoing participation in CDEL programs.
• Ensure accurate and timely maintenance of employer account information, engagement activities, and outcomes in CRM and related databases to support continuity, reporting, and strategic planning.
• Participate in employer and student feedback processes, including evaluations and surveys, and recommend improvements to engagement practices and service delivery while considering organisational goals and KPI’s.
• Collaborate with CDEL colleagues and internal partners (faculties, analysts, event coordinators, marketing teams, alumni, advancement teams) to deliver a coordinated and consistent employer experience.
• Participate in the training, mentoring, and supervision of student staff supporting Industry Engagement and Development activities, as required.
• Business Development and Growth - Initiate current, and develop new promotional campaigns to assist the team to increase the number of employers that hire co‑op students and engage new industry partners in various EL programs offered at the University.
• Promote co‑op and other experiential learning programs in order to secure job opportunities from prospective employers through targeted networking, often off‑campus and in‑person, emails, cold calls and social media and refer leads to Intermediate Specialists, Industry Engagement and Development when appropriate.

What you will bring:

• Knowledge of business development, employer engagement, and experiential learning principles in a sales environment normally acquired through a university degree in a related discipline or an equivalent combination of education and work experience.
• Minimum two years of experience in business development, employer relations, sales, account management, or related client‑facing sales roles.
• Bilingualism- French and English (spoken and written).
• Experience using Customer Relation Management (CRM) tools and proficient in Excel.
• Ability to work effectively under pressure in a team environment where priorities change often.
• Experience organizing and prioritizing work in relation to tight deadlines.
• Knowledge of and experience interpreting, communicating and applying procedures, policies and methods.
• Strong analytical skills and experience in conducting market research and reporting.
• Ability to represent an organization externally and promote programs in professional settings.
• Excellent interpersonal and customer service skills, enthusiastic, proactive, and motivated in following up with employers.
• Ability to be thorough, accurate, and have a high level of attention to detail.
• Superior communications skills, verbally and in writing.
• Ease at public speaking and ability to present in both official languages.
• Experience with Microsoft Office, online researchand analytics tools.
• Flexible schedule and willingness to travel locally and regionally for industry meetings and events, in accordance with the applicable collective agreement.
• Valid driver’s license and access to a vehicle.

Key Competencies at uOttawa:

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self‑starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence.

While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons.

The University is committed to creating and maintaining an accessible, barrier‑free work environment.

The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes.

Applicants with disabilities may contact [e-mail] to communicate the accommodation need.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front‑line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

The University of Ottawa is the largest bilingual (English-French) university in the world. Located at the heart of Canada’s capital, we have ready access to the great institutions of our country. Our advances in social sciences, health, engineering, science and the humanities make uOttawa a unique place to learn, grow and excel. The University of Ottawa aspires to employing a staff that fully represents the diversity of Canada's population.

As a result, it is committed to employment equity principles and aims to provide an inclusive and barrier‑free workplace. The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program.

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