Analyst, Commercial Business Support

American Express; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join American Express as an Analyst in Commercial Business Support, where you’ll play a crucial role in enhancing operational efficiency and profitability through data analysis and collaboration with various teams. You'll provide valuable insights that drive strategic outcomes and ensure compliance with governance standards, all while being part of an inclusive environment that supports your growth.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision insurance

Flexible working model

Generous paid parental leave policies

Free access to on-site wellness centers

Career development and training opportunities

Qualifications

• 2-4 years of experience in an analytical role, preferably in business operations.
• Ability to interpret and analyze large sets of data to support decision-making.
• Experience with CRM systems and business reporting tools.

Responsibilities

• Analyze business performance data to provide forecasting and insights.
• Support governance and regulatory requirements for the business.
• Act as a liaison across key stakeholder teams to ensure clear communication.

Skills

Analytical skills

Communication skills

Organizational skills

Detail-oriented

Education

Bachelor’s degree in Business, Finance, Marketing, or related field

Tools

Excel

Power BI

Tableau

Salesforce

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The Analyst, Commercial Business Support will play a key role in supporting the day-to-day execution of governance, controls and operational efficiency supporting the profitable growth of the commercial business In Canada. Reporting to the Senior Manager, Business Planning, this position will be responsible for providing data-driven insights, supporting commercial business operations, regulatory requirements, forecasting and reporting. They will be the first point of contact for all inquiries centered around AML and controls, performance and forecasting, strategic business initiatives and critical stakeholder management .They will be tasked with liaising with partners across ICS and the COE supporting key initiatives for the commercial business to drive the desired strategic outcomes.

Key Responsibilities:

Data Analysis & Reporting

• Analyze business performance data and provide regular forecasting and insights to support planning and decision-making.
  
• Track and forecast key performance indicators (KPIs) , operational processes, and business initiatives.
  
• Identifytrends, patterns, and opportunities for improvement by analyzing metrics,clientdata, and macroeconomic trends.
  
• Support the Senior Manager with ad-hoc data analysis and reporting requests for leadership reviews.
• 
  Provide support in tracking and managing acquisition and client campaigns, ensuring coordination between sales & AD teams, marketing, and operations.
  
  

Operational Excellence and Regulatory oversight

• Support governance and regulatory requirements for the business as required, ensuring all activities align with corporate governance and regulatory requirements.
  
• Collaborate closely with the GCO, Compliance and OE teams to ensure adherence to current regulations and implement new compliance standards as required.
  
• Identify process risks and develop mitigating controls and/or control enhancements for these functions.
  
• Manage IMH and OREs as required providing business support, reporting and insights for successful completion.
  
  

Cross-Functional Collaboration & Communication

• Act as a liaison across key stakeholder teams like FP&I, Marketing, Operations, Risk and Compliance to ensure clear communication and timely delivery of key initiatives.
  
• Assist in preparing materials, trainings, presentations, and updates for cross-functional meetings and business reviews.
  
• Ensure regular and clear communication of project status and key updates to stakeholders and leadership.
  
  

Project Management & Execution Support

• Provide analytical support for special projects related to sales/AD operations and business planning.
  
• Track the progress of key projects and initiatives, ensuring that deadlines are met and objectives are achieved.
  
• Assist in coordinating logistics, scheduling, and preparation for project-related meetings.
  
  
  

Qualifications:

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• 2-4 years of experience in an analytical role, preferably within sales support, business operations, or a similar function.
• Strong analytical skills with proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
• Experience with CRM systems (e.g., Salesforce) and business reporting tools.
• Ability to interpret and analyze large sets of data to inform decision-making.
• Excellent communication skills with a proven ability to work across teams and present findings effectively.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Detail-oriented and able to work in a fast-paced, dynamic environment.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.