Analyst, Business Systems

Fraser Health; Surrey; Hybrid; CAD 49,000 - 70,000; Full time

Job summary

Fraser Health is seeking a Business Systems Analyst to join the Enablement, Readiness and Activation (ERA) team within Clinical Informatics and Digital Health, supporting MEDITECH Expanse implementations across the organization.

You will analyze and identify opportunities for improvement, support implementation planning, and develop dashboards and reports to inform leaders through every project lifecycle, contributing to safer, more effective patient care.

Qualifications

• Bachelor's Degree in Health Information Systems Management or related field, plus 2–4 years’ experience in business and systems analysis.
• Experience with an electronic health information system (Meditech PARIS or Intrahealth Profile is preferred).
• Strong analytical, communication and collaboration skills within multi-disciplinary teams.

Responsibilities

• Lead business systems analysis activities including requirements gathering, workflow analysis and future-state design for MEDITECH Expanse initiatives.
• Collaborate with clinical, operational, technical and project stakeholders to identify needs and develop tech-enabled solutions.
• Develop and maintain project workplans, readiness trackers and activation plans.
• Design dashboards and Power BI reports to track progress, readiness and outcomes.
• Facilitate partner sessions and readiness assessments with clinical, operational and project teams.
• Support activation logistics, deployment planning and go-live activities.
• Analyze data to identify trends, risks and opportunities for continuous improvement.
• Contribute to planning, issue resolution and change management across multiple initiatives.

Skills

Electronic health information systems

Business analysis

Workflow analysis

Requirements gathering

Communication

Data analytics

Project collaboration

Education

Bachelor's Degree in Health Information Systems Management

Tools

Smartsheet

Power BI

Job description

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour

Job Summary

Join Clinical Informatics and Digital Health!

Are you passionate about improving healthcare through technology, collaboration and innovation? Fraser Health is seeking a Business Systems Analyst to join the Enablement, Readiness and Activation (ERA) team within Clinical Informatics and Digital Health (CIDH), supporting MEDITECH Expanse implementations across the organization.

In this role, you will work at the intersection of healthcare operations, technology and transformation. As part of a team responsible for preparing sites, departments and end users for successful MEDITECH Expanse upgrade deployments, you will help drive readiness, activation and adoption activities that support safer, more effective patient care.

You will partner with clinical, operational, technical and project teams to analyze and identify opportunities for improvement, support implementation planning, and develop reporting and analytics that help leaders make informed decisions throughout the project lifecycle. This is an exciting opportunity to contribute to one of the largest digital health transformation initiatives in Fraser Health while developing expertise in healthcare systems, business analysis, data analytics and implementation delivery.

Build your career experience as you:

• Lead business systems analysis activities including requirements gathering, workflow analysis, process mapping and future-state design to support MEDITECH Expanse implementation, activation and optimization initiatives.
• Collaborate with clinical, operational, technical and project stakeholders to identify business needs, evaluate system impacts and develop technology-enabled solutions that improve operational readiness and adoption.
• Develop and maintain project workplans, readiness trackers, activation plans and portfolio management tools using Smartsheet and other enterprise applications.
• Design and support dashboards, Power BI reports, executive reporting and performance metrics that provide insight into project progress, risks, readiness status and implementation outcomes.
• Facilitate key partner engagement sessions, readiness assessments, workshops and meetings, acting as a liaison between Clinical Informatics and Digital Health, project, operational and clinical teams.
• Support the planning and execution of activation logistics including deployment planning, command centre activities, at-the-elbow support coordination, stakeholder communications and go-live support.
• Analyze project and operational data to identify trends, risks, dependencies and opportunities for continuous improvement, supporting decision-making and benefits realization.
• Support multiple initiatives simultaneously by contributing to project planning, implementation activities, issue resolution and organizational change efforts associated with digital health transformation.

#LI-DNI

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Analyst, Business Systems, Health Informatics - Community and Primary Care, is responsible for providing a range of business and systems analysis and support services to the community and primary care areas within Fraser Health. Analyzes business process re‑engineer concepts and methods, with respect to health informatics, and develops, implements, and maintains health information systems and business practices pertaining to electronic health information capture and utilization. Ensures the development of the electronic health records for Fraser Health.

Responsibilities

1. Supports, develops, and maintains the business processes necessary to facilitate care provider access to electronic health information systems by conducting feasibility studies and determining user requirements for the uptake of electronic health information functionality or systems.
2. Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic health information capture and utilization.
3. Provides business analysis by carrying out work flow analysis, developing business information requirements and models, assisting in defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
4. Participates in health information systems projects, under the direction of the Portfolio Manager or Lead, by providing business systems analysis support. May lead small projects.
5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
6. Develops Service Level Agreements between Information Management and assigned business areas to support the movement of projects to operational status, maintenance, and support.
7. Assists in resolving any operational issues with health information systems as identified internally or externally from the Information Management Customer Service desk.
8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Information Management and assigned business areas within Fraser Health.
9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Qualifications

Education and Experience

Bachelor's Degree in Health Information Systems Management or a related field plus two (2) to four (4) years' recent related business and systems analysis experience in a medium to large sized organization, or an equivalent combination of education, training, and experience. Experience with an electronic health information system, such as the Meditech PARIS, and/or Intrahealth Profile is preferred.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of electronic health information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them, are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.