Analyst, Business & Application - Clinical Informatics

Joseph Brant Hospital & Foundation; Toronto; On-site; CAD 87,000 - 109,000; Full time

Job summary

Joseph Brant Hospital in Burlington, Ontario, is seeking an Analyst, Business & Application to support, maintain, optimize and implement IT applications within Clinical Informatics. The role acts as a liaison between IT and care services, physicians and corporate teams to advance digital health initiatives.

The successful candidate will collaborate with Clinical Informatics, Technical Services and Data Management to design and optimize systems, with a focus on user training, privacy and system

Qualifications

• University degree or college diploma in Computer Science, Health Informatics, or related field.
• Minimum of three (3) years working experience in healthcare, Clinical Informatics or related discipline, required.
• Hands-on experience developing and maintaining SharePoint-based solutions, including workflow automation through Power Automate, process digitization, document and content management, user access configuration, and integration with other Microsoft 365 applications to support organizational business requirements
• Experience supporting and maintaining database solutions, including SQL databases, with responsibilities related to data management, data integrity, reporting, troubleshooting, query development, and the retrieval and analysis of information to support operational processes and business needs, preferred
• Knowledge and experience with a variety of healthcare applications (ex. Nurse Call, RTLS, CareEvent, Meditech, EPIC, etc.), preferred
• Knowledge and training in adult education and/or demonstrated skill in teaching/facilitating is an asset
• Demonstrated ability in project management, change management knowledge and experience, conceptual and analytical skills
• Excellent interpersonal, communication and consultation skills to function within a complex interdisciplinary environment

Responsibilities

• Design, implement and evaluate information technology applications, tools, and processes to align with best practices and improve usability
• Use evidence based best practice to design or implement clinical and corporate applications to resolve clinical or health care administrative problems
• Collaborate with other members of the Clinical Informatics, Technical Services and Data Management teams in Health Information Technology to maintain, manage, modify and monitor systems.
• Assess customer needs, analyze workflows, identify gaps/areas of concern, and provide recommendations for improvements in the format of business case type recommendations, from manual to the optimal use of technology solutions
• Serve as the first point of contact for application support, providing front-line troubleshooting and user assistance for clinical and corporate systems while supporting system maintenance, configuration, optimization, and continuous improvement activities.
• Analyze application problems and recommend modifications
• Escalate system issues to appropriate resources as required to ensure timely resolution
• Work collaboratively with external vendors to help mitigate issues, upgrade systems, or implement new systems
• Facilitate in person end user system training
• Provide ongoing education, awareness, and communication to ensure utilization and maximize efficiency for the systems we support
• Provide system level access and ongoing access reviews based on defined guidelines and in accordance with privacy and confidentiality requirements

Skills

Healthcare IT

Clinical Informatics

Project management

Change management

Training skills

Interpersonal skills

Education

Degree in CS/Health Informatics

Tools

SharePoint

Power Automate

MS 365

SQL databases

Job description

Position Available: Analyst, Business & Application

Status: Regular Full-Time

Department: Clinical Informatics - Information Technology (IT)

Union: Non-Union

Shifts: Primarily day shifts, with flexibility required to work evenings, nights, weekends, and extended hours based on operational needs.

Work Arrangement: Primarily onsite, with some flexibility for hybrid work based on operational requirements.

Rate of Pay: $87,399.00 - $109,239.00 annually

Posting Date: September 18, 2026

Closing Date: September 25, 2026

About Joseph Brant Hospital:

Joseph Brant Hospital (JBH) is a full-service hospital located in the growing and thriving community of Burlington, Ontario, serving more than 185,000 residents in Halton, Hamilton, Waterdown, Flamborough, Milton and Stoney Creek. JBH is honoured to be recognized as one of Hamilton Niagara’s Top Employers since 2015, with a skilled team of approximately 200 physicians, 2,000 employees, and more than 300 volunteers.

JBH is a Clinical Education site in conjunction with McMaster University, and is designated as an Academic Community Teaching Hospital. JBH is also a partner member of the Burlington Ontario Health Team (BOHT). JBH is deeply committed to providing exemplary care and living the hospital’s core values of Compassion, Accountability, Respect and Excellence.

JBH also inspires and empowers a culture of caring and this is demonstrated in many ways including our commitment to the health, safety, and wellbeing of our people. For more information, visit www.josephbranthospital.ca.

Position Summary:

Reporting to the Manager, Clinical Informatics and IT Applications, the Business and Application Analyst plays an instrumental role in supporting, maintaining, optimizing, and implementing IT applications. The successful candidate will leverage knowledge of system design, computer science, and healthcare environments to ensure applications are implemented in alignment with organization needs.

The Business and Application Analyst acts as a liaison between IT and Patient Care Services (PCS), Corporate Services, and Physicians with regards to IT applications. The successful candidate will be required to work closely with internal and external stakeholders to support the digital health initiatives in the organization.

Responsibilities:

• Design, implement and evaluate information technology applications, tools, and processes to align with best practices and improve usability
• Use evidence based best practice to design or implement clinical and corporate applications to resolve clinical or health care administrative problems
• Collaborate with other members of the Clinical Informatics, Technical Services and Data Management teams in Health Information Technology to maintain, manage, modify and monitor systems.
• Assess customer needs, analyze workflows, identify gaps/areas of concern, and provide recommendations for improvements in the format of business case type recommendations, from manual to the optimal use of technology solutions
• Serve as the first point of contact for application support, providing front-line troubleshooting and user assistance for clinical and corporate systems while supporting system maintenance, configuration, optimization, and continuous improvement activities.
• Analyze application problems and recommend modifications
• Escalate system issues to appropriate resources as required to ensure timely resolution
• Work collaboratively with external vendors to help mitigate issues, upgrade systems, or implement new systems
• Facilitate in person end user system training
• Provide ongoing education, awareness, and communication to ensure utilization and maximize efficiency for the systems we support
• Provide system level access and ongoing access reviews based on defined guidelines and in accordance with privacy and confidentiality requirements

Qualifications:

• University degree or College Diploma in Computer Science, Health Informatics, or related field
• Minimum of three (3) years working experience in healthcare, Clinical Informatics or related discipline, required
• Demonstrated hands‑on experience developing and maintaining SharePoint‑based solutions, including workflow automation through Power Automate, process digitization, document and content management, user access configuration, and integration with other Microsoft 365 applications to support organizational business requirements
• Experience supporting and maintaining database solutions, including SQL databases, with responsibilities related to data management, data integrity, reporting, troubleshooting, query development, and the retrieval and analysis of information to support operational processes and business needs, preferred
• Knowledge and experience with a variety of healthcare applications (ex. Nurse Call, RTLS, CareEvent, Meditech, EPIC, etc.), preferred
• Knowledge and training in adult education and/or demonstrated skill in teaching/facilitating is an asset
• Demonstrated ability in project management, change management knowledge and experience, conceptual and analytical skills
• Excellent interpersonal, communication and consultation skills to function within a complex interdisciplinary environment

Please Note:

Assignment subject to change based on the needs of the department.

Joseph Brant Hospital is committed to an equitable and inclusive culture where everyone thrives and feels that they belong. One of the pillars of our Diversity, Equity and Inclusion framework is to enable our people and patients to flourish by removing barriers. In compliance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available during the recruitment and selection process and throughout employment.

Please help us meet our commitment to providing an inclusive and barrier‑free environment by letting us know if you require accommodation. Contact Human Resources for confidential assistance at [e-mail] or at 905-632-3737 ext. 4129.

This posting is for an existing vacancy. JBH does not use artificial intelligence (AI) to screen, assess, or select applicants.