Ambulance Communications Officer {CUPE CS-26-432}

North Bay Regional Health Centre (NBRHC); North Bay; On-site; CAD 33,000 - 41,000; Full time

Job summary

North Bay Regional Health Centre in North Bay, Ontario, operates the Central Ambulance Communications Centre, handling 24/7 emergency medical communications for Nipissing, Parry Sound and Temiskaming. The role requires bilingual English/French proficiency, ACS and CPR/first aid credentials, and a strong safety mindset for patient and staff protection.

Applicants must meet education and course requirements, maintain a clean record, and be ready for conditional testing.

Qualifications

• Must be 18 years of age or older.
• Must hold OSSGD or equivalent.
• Must be fluent in reading, writing and speaking English.
• Hold valid first aid certificate approved by WSIB.
• Hold CPR certificate; recertify every 24 months.
• Successful completion of Ambulance Communications Course; required.
• ACO experience and College 911 course required.
• Bilingualism (Advanced English/French) required; French testing may be conducted.

Skills

Strong organizational skills

Excellent communication

Interpersonal skills

Keyboarding proficiency

Ability to work with minimal supervis

Medical terminology

Attendance and reliability

Safety culture commitment

Education

Ontario Secondary School Graduation Diploma or equivalent

Ambulance Communications Course (Entry to Practice Training)

College 911 Communications Course

Job description

Department: Central Ambulance Communications Centre

Initial competition is now closed. We are continuing to accept applications until a candidate is selected.

The North Bay Central Ambulance Communications Centre (CACC), part of the North Bay Regional Health Centre, handles approximately 36,000 calls each year using advanced computer-aided dispatch, radio, and telephone systems. It provides 24/7 emergency medical communications for the Districts of Nipissing, Parry Sound, and Temiskaming, while also dispatching six Emergency First Response teams and offering paging services for 20 fire departments. In addition, CACC serves as the backup Fire/911 communications centre for one community.

Qualifications

• Qualifications as per the North Bay Central Ambulance Communication Centre Performance Agreement required:
  • Must be 18 years of age or older
  • Must hold (OSSGD) Ontario Secondary School Graduation Diploma or equivalent
  • Must be able to read, write and speak English language fluently
  • Be a holder of a valid standard first aid certificate issued by a training institute approved by the Workplace Safety and Insurance Board
  • Be a holder of a valid cardiopulmonary resuscitation (CPR) certificate to the level as may be required by the Province, and be re-certified in CPR every twenty-four (24) months thereafter
• Successful completion of a Ministry of Health approved Ambulance Communications Course (Entry to Practice Training); required
• Ambulance Communications Officer (ACO) experience required
• College 911 Communications Course required

Skills/Abilities

• Strong organizational skills required
• Excellent communication skills, both verbal and written required
• Excellent interpersonal skills and the ability to work collaboratively with all members of the health team required
• Demonstrated computer keyboarding proficiency (40 wpm/90% accuracy) required
• Ability to work with minimal supervision required
• Medical terminology is an asset
• Good attendance and work record required
• Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers and visitors
• Must support and contribute to a culture of safety and prevention of adverse health events in this organization
• Job offer conditional upon successful completion of Critical dispatcher testing
• Bilingualism (Advanced level English/French) is required. All unilingual candidates are encouraged to apply and may be considered if the identified French requirement has been met or there are no successful bilingual candidates. A formal French test will be conducted to evaluate the proficiency level.

Pay rate, benefits and other terms and conditions are as per the CUPE (Local 139) Collective Agreement

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER