Airports - Assistant Store Manager

Wireless DNA Inc; Mississauga; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Health and dental

Employee discounts

Training and development

On-site parking

Leadership path to manager

Commissions/bonus

Referral program

Job summary

Wireless DNA is seeking an Assistant Store Manager to join our airport kiosk team and partner with the Store Manager to lead operations, sales and culture. You will carry the same energy, drive, and standards on the floor every day and act as the manager’s right hand even when they’re away.

You’ll drive business development, coach the staff, onboard new teammates, and ensure inventory, cash handling and reporting meet the highest standards in a fast-paced, international airport setting.

Qualifications

• Natural leader who steps up without being asked.
• Treats the kiosk as own business and upholds high standards.
• Strong communicator keeping the Store Manager informed.

Responsibilities

• Uphold brand representation for Wireless DNA and the Rogers, Fido and Chatr lines.
• Support the Store Manager in sales, people, operations and culture.
• Act as on-floor ambassador in the manager's absence and maintain standards.
• Drive business development by building airport relationships and generating leads.
• Prospect within the airport ecosystem to create opportunities.
• Coach and motivate the team with actionable feedback daily.
• Onboard and support new team members for day-one success.
• Maintain inventory, cash, reporting and checklists to the Store Manager level.
• Be a visible, energetic on-floor presence and lead by example.
• Stay connected and responsive to ensure the team success.

Skills

Leadership

Sales

Team leadership

Communication

Bilingual

Job description

Wireless DNA is an authorized exclusive Rogers, Fido and Chatr dealer with over 27 years in the industry. Our airport kiosks are unlike anything else we do — high traffic, high stakes, and high opportunity. As an Assistant Store Manager, you are the Store Manager’s right hand and their equal on the floor. You carry the same energy, drive the same initiatives, and hold the same standard — every single day.

What You’ll Actually Be Doing:

• Upholding the highest standard of brand representation for Wireless DNA, Rogers, Fido and Chatr at all times — whether the Store Manager is present or not
• Supporting the Store Manager in running every aspect of the location — sales, people, operations, and culture
• Acting as the full ambassador for the store in the manager’s absence — the team, the standards, and the results don’t dip when they’re not there
• Driving the same business development initiatives as the Store Manager — building relationships across the airport, creating leads, and finding every opportunity to bring business to the kiosk
• Prospecting for business within the airport ecosystem — airline staff, airport employees, lounges, retail neighbours, and beyond. When one connection doesn’t pan out, you find another
• Coaching and motivating the team daily with specific, actionable feedback that raises performance
• Onboarding and supporting new team members so they are set up for success from day one
• Maintaining all operational standards — inventory, cash, reporting, checklists — to the same level the Store Manager would
• Being a visible, energetic presence on the floor — leading by example on every shift
• Staying connected and available — your team counts on you to show up fully, every time

You’re The Right Fit If You:

• Are a natural leader who steps up without being asked — you don’t wait for direction, you set the tone
• Think like a business owner — you treat the kiosk as your own and hold yourself to the highest standard
• Never accept a dead end — if one approach to finding business doesn’t work, you pivot immediately and try the next
• Are a team player through and through — your success is measured by the team’s success
• Are a strong communicator who keeps the Store Manager informed and the team aligned
• Are proactive by default — you see what needs to be done and you do it
• Are reachable and responsive — your store and your team come first
• Speak more than one language — in an international airport environment, this is a significant advantage
• Are ready to grow into a Store Manager role — this position is the direct path there

What We Offer:

• Competitive base salary plus commission and a monthly performance bonus — your effort directly drives your earnings
• Comprehensive health and dental plan
• Employee discounts across Rogers, Fido and Chatr services
• Great Employee Referral Program
• Full training and development support — we invest in your growth
• A genuinely unique work environment — no two days are the same
• A clear path to Store Manager for the right candidate
• Free on-site parking
• Be part of a leadership team that treats you like the business owner you are becoming

If you’re ready to lead from the front, find business where others don’t look, and grow into the best version of yourself — we want to hear from you.

Wireless DNA is an equal opportunity employer committed to diversity and inclusion in the workplace.