Airport Systems Support Technician Level 1

ServiceTec International Inc.; Richmond; On-site; CAD 52,000 - 68,000; Full time

Job summary

ServiceTec International Inc. is seeking an Airport Systems Support Technician Level 1 to join our Vancouver team at Vancouver International Airport (YVR) in Richmond, BC.

This full-time role focuses on daily IT support and maintenance for airport-critical systems, ensuring reliable operations across a 24/7 environment. You will resolve incidents, perform hardware/software upgrades, and participate in preventative maintenance, with rotating 10-hour shifts and opportunities to contribute to

Qualifications

• Demonstrated focus on customer service.
• Recognized technical experience with A+, Net+, Microsoft certification or equivalent.
• Knowledge of MS Office Suite.
• Experience supporting end user workstations, printers, and VOIP systems is an advantage.
• Familiar with basic concepts of LAN/WAN equipment.
• Experience of all the above within a site-based customer service environment.

Responsibilities

• Provide day-to-day IT support and maintenance at Vancouver International Airport.
• Resolve incidents and perform hardware/software upgrades.
• Troubleshoot software, apply updates, and handle project work.
• Perform preventative maintenance on all in-scope airport owned equipment.
• Support rotating 10-hour shifts to cover 24/7 operations.

Skills

Customer service

A+ certification

Net+ certification

Microsoft certifications

MS Office Suite

VOIP systems

LAN/WAN concepts

End-user support

Driver's license

Education

High School Diploma

Post secondary education

3 years relevant experience

CompTIA A+, Network+ preferred

Windows certifications advantageous

Tools

MS Office Suite

Hardware repair

Job description

Title:

Airport Systems Support Technician Level 1

Location:

Vancouver International Airport (YVR) - Richmond, BC

Ever wanted to know more about working at an airport where no two days are the same? Then read on! Due to business growth, we have an exciting opportunity for an Airport Systems Support Technician Level 1 at Vancouver International Airport. If you are looking for an exciting challenge then this position may be for you. Further information on this role is detailed below:

Position Overview:

You will be part of a team responsible for day-to-day IT support and maintenance activities at Vancouver International Airport including incident resolution, hardware/system upgrades, software troubleshooting, software updates, project work, and preventative maintenance on all in scope airport owned equipment.

This is a full-time, salaried position with company benefits. The Airport Systems Support Technician Level 1 will work 10-hour days, 4 days a week (totaling 40 hours) by way of rotational shifts which cover the airport operation 24/7/365. The successful candidate will be flexible to work morning, afternoon, and night shifts as well as weekdays and weekends when required.

Qualifications:

• Demonstrated focus on customer service.
• Recognized technical experience with A+, Net+, Microsoft certification or equivalent.
• Knowledge of relevant applications such as MS Office Suite.
• Experience supporting end user workstations, printers, and VOIP systems is an advantage.
• Familiar with basic concepts of LAN/WAN equipment.
• Experience of all the above within a site-based customer service environment.

Education and Certification:

• High School Diploma, Post Secondary Education, and/or minimum three (3) years of relevant experience
• CompTIA A+, Network+ Preferred
• Microsoft Windows certifications advantageous.
• Competent in hands on computer hardware repair and maintenance.

Personal Attributes:

• Friendly and personable with good interpersonal and communication skills.
• Ability to prioritize and execute tasks on time.
• Self-motivated and self-directed.
• Able to lift up to 50 lbs. if required.
• Keen attention to details.
• Strong customer service orientation.
• Valid driver’s license.

About Us:

SASI Airport Services Ltd. Is the wholly-owned Canadian part of the ServiceTec Group, which is the world’s leading independent provider of managed IT services for airports and airlines. We offer world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure.

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.

ServiceTec Culture:

ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within. We consistently recognize those employees who go "above and beyond."

For more information on ServiceTec, please visit: www.servicetec.com.

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary and seasonal or contract.

ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.