Airport Regional Field Manager: Security & Operations

Paladin Airport Security Services; Kelowna; On-site; CAD 85,000 - 110,000; Full time

Job summary

Paladin Airport Security Services based at Kelowna International Airport is seeking a Regional Field Manager to oversee daily checkpoint operations and deliver exceptional screening services.

You will lead RSDMs, RCRCs and SOs, ensure KPI/SLA performance, coach staff, and coordinate with the Regional Operations Manager. A strong asset is experience in aviation security and working in a unionized environment.

Qualifications

• 3–5 years of progressive leadership experience in aviation, security, or logistics.
• Post-secondary education in a related field is a strong asset.
• Experience in a unionized, regulated environment is preferred.
• Strong interpersonal and conflict resolution skills with the ability to lead tough conversations.
• Excellent organizational and reporting skills with a focus on continuous improvement.

Responsibilities

• Provide day-to-day operational leadership at checkpoints in Kelowna, overseeing RSDMs, RCRCs and SOs.
• Ensure KPI and SLA compliance (wait times, service levels, staffing, screening).
• Lead performance reviews and coaching for frontline staff.
• Coordinate with Regional Operations Manager for resource planning and alignment.
• Participate in emergency response planning and execution during incidents.
• Assist in administrative tasks like attendance management, shift bids, scheduling, payroll.

Skills

Leadership

Operations management

Staff coaching

Conflict resolution

Quality & reporting

Education

Post-secondary education in a related field

Tools

Time and Attendance System

Job description

Paladin Airport Security Services based at Kelowna International Airport is seeking a Regional Field Manager to oversee daily checkpoint operations and deliver exceptional screening services.

You will lead RSDMs, RCRCs and SOs, ensure KPI/SLA performance, coach staff, and coordinate with the Regional Operations Manager. A strong asset is experience in aviation security and working in a unionized environment.