24/7 Airport Operations Centre Manager

Vancouver Airport Authority; Vancouver; On-site; CAD 106,000 - 159,000; Full time

Benefits offered by this job

Annual bonus

Health benefits

Retirement savings matching

Wellness programs

Commuting support

Job summary

Vancouver Airport Authority in Vancouver is seeking a Manager, Operations Centre to lead the Integrated Operations Centre, directing real-time airport operations across airside, groundside and terminals. You will supervise teams, coordinate with contractors and partner agencies, and drive incident response with an emphasis on safety and business continuity.

The role requires senior-level aviation operations experience, strong leadership and communications skills, and the ability to manage events

Qualifications

• At least five years’ experience in aviation or operational decision-making.
• Knowledge of airport operations including emergency response and management procedures, airline operations, airfield maintenance, lease management, noise management, air traffic control operations, workplace health and safety practices and airport security measures.
• Minimum five years of proven leadership and people management experience, preferably in an operational environment with knowledge of acts, standards, and regulations governing airport operations, along with associated policies, programs and procedures.
• Strong communication and writing skills in English – bilingualism (English and French) is an asset.
• Exceptional organizational skills with the ability to multitask in a fast-paced environment as well as proven customer focus in order to serve tenants and travellers in an ever-changing environment.
• Sound judgment and decision-making skills necessary to manage operational and emergency situations as well as strong commitment to health and safety with the ability to work safely and effectively under pressure.

Responsibilities

• Direct multi-agency response to airport emergencies and negotiate with partners, government agencies and departments.
• Oversee execution of airport programs and contractor activities; monitor KPIs via systems.
• Provide incident management and apply incident command best practices.
• Real-time management of airport operations across airside, groundside and terminal.
• Lead multi-functional teams on 12-hour shifts; guide roles and decisions for safety, security and customer care.
• Plan and implement strategic objectives for the Integrated Operations Centre (IOC).

Job description

Vancouver Airport Authority in Vancouver is seeking a Manager, Operations Centre to lead the Integrated Operations Centre, directing real-time airport operations across airside, groundside and terminals. You will supervise teams, coordinate with contractors and partner agencies, and drive incident response with an emphasis on safety and business continuity.

The role requires senior-level aviation operations experience, strong leadership and communications skills, and the ability to manage events