Airport Passenger Services Agent

lliance Ground International

Calgary

On-site

CAD 21,000 - 30,000

Part time

7 days ago

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Benefits offered by this job

Paid vacation

Medical/dental/vision benefits

Uniforms provided

On-the-job training

401(k) program

Employee assistance program

Travel discounts

Job summary

Alliance Ground International (AGI) is seeking a friendly Passenger Service Agent in Calgary, AB. The role involves assisting passengers at check-in, bag drop, and gates, with duties including ticketing, reservations, fare computation, and handling baggage issues.

You will address passenger inquiries, ensure safety procedures, and coordinate with ground teams in a fast-paced airport environment. Applicants should be 18+, have a high school diploma or equivalent, and strong communication and

Qualifications

Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
Strong communication and customer service skills for a fast-paced environment.
Ability to multitask and work effectively with airline staff and passengers.

Responsibilities

Provide exceptional customer service at check-in, bag drop, and gate areas.
Assist with reservations, ticketing, fare calculations, and baggage handling.
Handle lost and found items, refunds, and post-departure procedures as needed.
Communicate flight information and schedules to passengers clearly and professionally.
Ensure safety, security, and airline-specific procedures are followed at all times.