Airport Operations Supervisor — CSRs, Safety & Service

Rogers; Beauharnois; Remote; CAD 60,000 - 78,000; Full time

Job summary

Porter Airlines is seeking a supervisor to oversee the daily operations of the Customer Service Representatives (CSRs) and to coach the team for exceptional service. You will guide frontline staff, optimize processes, and partner with cross-functional teams to deliver a safe, reliable travel experience for passengers.

You will collaborate with SOCC, Airport Authority, and other partners, ensure compliance with safety protocols, and manage resources to meet operational goals in a fast-paced

Qualifications

• Must be able to safely operate/push passengers in wheelchairs.
• At least 2 years of experience in airport operations.
• Bilingual (English/French) required.
• College level education preferred.

Responsibilities

• Oversee daily CSR functions and coach CSRs to ensure high performance.
• Coordinate gating, logs, towing schedules and aircraft movements on apron.
• Collaborate with airline partners to maintain safe, efficient operations.
• Assist passengers with disability or reduced mobility, including wheelchair support.
• Communicate and coordinate aircraft diversions and operational decisions.
• Manage resources, time, and team members to meet goals.
• Open/close station check-in and gate areas daily.
• Investigate and resolve customer inquiries and complaints.

Skills

Bilingual English/French

Leadership

Education

College level education

Tools

Navitaire/Go Now

Smartsuite Coordinator

Job description

Porter Airlines is seeking a supervisor to oversee the daily operations of the Customer Service Representatives (CSRs) and to coach the team for exceptional service. You will guide frontline staff, optimize processes, and partner with cross-functional teams to deliver a safe, reliable travel experience for passengers.

You will collaborate with SOCC, Airport Authority, and other partners, ensure compliance with safety protocols, and manage resources to meet operational goals in a fast-paced