Airport Operations Leader — 24/7 & Customer Experience

AIR CANADA; Quebec; On-site; CAD 126,000 - 140,000; Full time

Job summary

Air Canada invites applicants for Airport Operations Service Manager to oversee daily staff, ground handling agents, and external suppliers, ensuring safe, on-time customer experience. The role requires leadership in a fast-paced 24/7 environment across terminals, gates, ramp areas and other sites.

You will supervise Passenger Services, Aircraft Services and Baggage Services, deploy employees, manage budgets, and liaise with TSA/USCBP where applicable.

Qualifications

• Minimum 5 years in airport operations with direct supervision.
• Ability to obtain airport badges and US CBP clearances.
• Passport for travel and international exposure may be required.

Responsibilities

• Manage daily station activities in compliance with SMS and with Airport Security.
• Ensure compliance with customer service, safety and security standards.
• Provide operational leadership across terminals, gates, ramp areas and other sites.
• Plan and improve Customer Experience – Airports functions including Passenger, Aircraft and Baggage Services.
• Monitor expenses and work with unions and partners to ensure efficient operations.

Skills

Leadership

Union experience

Safety awareness

Analytical skills

Interpersonal skills

Bilingual

Education

High school diploma or equivalent

Tools

Microsoft Office

Airport systems

Job description

Air Canada invites applicants for Airport Operations Service Manager to oversee daily staff, ground handling agents, and external suppliers, ensuring safe, on-time customer experience. The role requires leadership in a fast-paced 24/7 environment across terminals, gates, ramp areas and other sites.

You will supervise Passenger Services, Aircraft Services and Baggage Services, deploy employees, manage budgets, and liaise with TSA/USCBP where applicable.