Operations Manager - Deployment - In Anticipation

Air Canada; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

Air Canada is seeking an Operations Manager – Deployment in Vancouver to lead day-of airport operations, ensuring safety, efficiency, and on-time performance. You will oversee staffing, resource allocation, and adherence to SOPs while guiding a unionized team toward delivering glowing-hearted hospitality.

Ideal candidates bring post-secondary operations experience, strong leadership, and the ability to manage complex, fast-paced situations in a 24-hour airport environment.

Qualifications

• Post-secondary diploma or equivalent operation experience.
• Strong leadership and team management skills are required.
• Excellent communication and interpersonal abilities.
• Ability to work in a 24-hour airport operation, including shift work.
• Experience with unionized workforces and collective agreements is an asset.

Responsibilities

• Lead complex daily airport operations with emphasis on safety and efficiency.
• Ensure adherence to SOPs and safety protocols.
• Represent Air Canada brand and customer service excellence.
• Supervise a unionized workforce while upholding collective agreements.
• Coach and develop staff to improve performance and safety.
• Monitor OTP and address delays or disruptions promptly.
• Develop and oversee day-to-day operational plans and staffing.

Skills

Leadership

Communication

Team management

Decision making

Customer service

Adaptability

Education

Post-secondary diploma or equivalent operations experience

Tools

MS Office

Aviation systems

Job description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As an Operations Manager – Deployment, you will play an important leadership role in our ambition to become a top ten global airline, by leading safe and efficient day-of operations. Your priority will be to oversee the planning and coordination of all Airport operations to ensure efficient use of resources, timely execution of flight schedules, and adherence to regulatory requirements.
You will be responsible for creating a safe, positive, and accountable environment where your leadership empowers our unionized team members to excel. Through empathetic leadership and a focus on developing and trusting your team, you will enable them to exceed customer expectations and uphold our glowing-hearted hospitality.

Responsibilities

• Accountable to lead complex daily Airport operations with care and class in assigned area, ensuring smooth and efficient functioning;
• Ensure adherence to daily safety protocols and Standard Operating Procedures “SOPs”, promoting a “safety first, always” culture;
• Represent the Air Canada brand and company vision for customer service excellence, reflecting our commitment to glowing-hearted hospitality and representing our country with pride;
• Collaboratively lead and supervise a unionized workforce, encouraging employees to be accountable for their actions while adhering to Collective agreements;
• Play an influential role in nurturing a sense of ownership across the workforce, empowering employees to use their judgement and experience to "do the right thing" when necessary;
• Engage in regular feedback sessions with team members to enhance team collaboration and foster a “win as one” mindset;
• Collaborate with other operational managers to mitigate performance issues, including identifying developmental needs and managing underperformance through coaching, counseling, and disciplinary measures;
• Support and enhance the safety culture by promoting safety in all operations, encouraging proactive reporting, and promptly managing incidents through the corporate Safety Management System reports housed in the Aviation Quality Database;
• Monitor and ensure On-Time Performance “OTP” by overseeing operational processes and procedures, and collaborating with team members to address and resolve delays or issues, while upholding our safety first culture;
• Address and resolve operational disruptions, emergencies, and customer concerns promptly;
• Conduct investigations at the scene of an incident, ensuring thorough, timely, and accurate reporting;
• Simultaneously monitor multiple screens and cameras to stay aware of the airside activity while responding to a high volume of calls and radiocommunications;
• Develop and oversee operational plans driving day-to-day activities, including resource allocation, and contingency planning;
• Adjust staffing levels in response to operational changes impacted by internal or external factors;
• Assume responsibility for the day-of staff roster, including filling vacancies, reassigning staff, hiring overtime, managing under-time, and identifying exceptions;
• Lead contingency planning efforts to mitigate impacts of irregular operations, such as weather disruptions or crew shortages;
• Adapt to new concepts, technology and processes as the industry evolves, embracing change and leading by example.
• Participate in emergency response trainings;
• Communicate in a fast-paced environment through internal chats, phone, radio, and e-mails;
• Responsible for briefing and implementing new SOPs with the unionized team members;
• Responsible to stay current with all annual recurrent trainings;
• Be prepared to work in different areas of the airport as required, demonstrating flexibility and adaptability to meet changing operational needs.

Qualifications

• Possess at least a post-secondary diploma or the equivalent operation experience;
• Possess at least two (2) years in a leadership role or the equivalent operation experience;
• Strong leadership and team management skills, with the ability to inspire, coach and empower employees;
• Managerial courage to make difficult decisions to ensure operational integrity, safety, and an On-Time Performance “OTP”;
• Excellent communication skills, both verbal and written, to effectively interact with team members, customers and other stakeholders;
• Strong interpersonal skills (organizational, team oriented & focused);
• Independent time management skills;
• Customer service orientation, with a commitment to delivering high-quality service;
• Ability to work in a 24-hour airport operation, including shift work, weekends, and holidays;
• Ability to successfully obtain and maintain a Restricted Area Identity Card “RAIC”;
• Ability to successfully obtain and maintain a Restricted Operator Certificate “ROC” (for radiocommunications in Canada) issued by Industry Canada;
• Exhibit dynamic situational responsiveness, efficiently adapting to unpredictable changes in tasks throughout the day in a fast-paced environment;
• Problem-solving and decision-making abilities, especially in high-pressure situations;
• Ability to adapt to new technology and to share that knowledge;
• Strong understanding of airport operations and airside operations, an asset;
• Experience working with unionized workforces and understanding of collective agreements, an asset;
• Knowledge of safety protocols and Standard Operating Procedures “SOPs”, an asset;
• Knowledge working with unionized workgroups, an asset;
• Proficiency in MS Office Suite and familiarity with various aviation systems and programs, an asset.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Conditions Of Employment

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.