Aircraft Detail Lead - Operations & Quality

Skyservice Business Aviation Inc.; Mississauga; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive group health benefits for您

Employee assistant program

Group retirement savings plan with公司匹配

Paid time off, including sick days and

Employee Referral Program

Service Awards

Job summary

Skyservice Business Aviation Inc. is seeking a contract-position supervisor to lead the Aircraft Detail Crew. You will guide, coach, and coordinate with Operations to maintain high safety and service standards in a fast-paced environment.

You will oversee staffing, performance feedback, and relationships with airport partners while ensuring compliance with regulatory procedures and company policies.

Qualifications

• 5–7 years of experience in aircraft detailing or a related supervisory role.
• Exceptional customer service and interpersonal skills.
• Proven ability to lead, motivate, train, and retain team members.
• Collaborative mindset with strong problem-solving abilities.
• Proficiency in computer systems and tools.
• Flexibility to work extended hours, be on-call, and perform under pressure.
• Post-secondary education is considered an asset.
• Professional demeanour and sound decision-making skills.

Responsibilities

• Provide leadership, guidance, and support to the Aircraft Detail Crew.
• Foster a cohesive team environment through effective communication and relationship-building.
• Monitor and manage the performance of direct reports, offering fair and constructive feedback.
• Coach team members to ensure consistent quality and adherence to operational standards.
• Address and resolve customer concerns promptly and professionally.
• Build and maintain positive rapport/ relationships with airport, vendors, and all other pertinent partners.
• Oversee inventory usage and notify management of low stock levels.
• Manage scheduling, timekeeping, vacation, and overtime in alignment with budgetary guidelines.
• Facilitate communication between Aircraft Detail and Operations teams to ensure seamless coordination.
• Disseminate operational updates and relevant information to staff in a timely manner.
• Investigate operational delays and implement corrective actions as needed.
• Support incident investigations and contribute to occurrence report documentation.
• Ensure compliance with all safety, security, and regulatory procedures.
• Lead by example, upholding company policies and prioritizing safety at all times.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Team motivation

Collaboration

Computer skills

On-call flexibility

Professional demeanor

Education

Post-secondary education

Tools

Computer systems

Job description

Skyservice Business Aviation Inc. is seeking a contract-position supervisor to lead the Aircraft Detail Crew. You will guide, coach, and coordinate with Operations to maintain high safety and service standards in a fast-paced environment.

You will oversee staffing, performance feedback, and relationships with airport partners while ensuring compliance with regulatory procedures and company policies.