Air & Ocean Specialist, Intermediate

Colonial Group; Canada; Remote; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Remote work option

Job summary

Buckland is seeking an Air & Ocean Specialist, Intermediate to coordinate documentation and delivery after clearance under Canada customs rules. The role focuses on entry summaries, client service, and accurate invoicing while supporting FTAs where applicable.

Eligible candidates have at least two years of experience, strong MS Office skills, and excellent communication. A remote work arrangement is available for non-local applicants in Canada, with travel as needed.

Qualifications

• High school diploma or equivalent.
• Minimum two years of relevant work experience.
• Intermediate MS Office experience.
• Strong verbal and written communication skills.
• Legal to work in Canada; passport travel may be required.

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers.
• Complete more complex customs entries with minimal guidance.
• Complete high volume of entries as defined by performance benchmarking.
• Resolve issues that arise with Customs clearance (reject notices, eManifest errors, paper packages, RMD Corrections) with minimal guidance.
• Ability to accurately complete final invoicing of customs entries to CBSA within the allotted timeframe.
• Strong understanding of all FTAs and when to apply them to shipments.
• Review accuracy of entries completed by other team members as required.
• Handle queries in a prompt, efficient and professional manner.
• Clear and trace shipments through to delivery.
• Request payment, original documents, and send delivery instructions as required.
• Report issues to Team Leader or Supervisor.
• Support fellow team members and Team Leader with tasks as needed/required.
• Nurture client relationships to ensure repeat business.

Skills

Customer service

Attention to detail

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

MS Office

Job description

Buckland is looking for an Air & Ocean Specialist, Intermediate

What you'll be doing

This position is responsible to coordinate the handling of documentation and advances for clearance, delivery of freight after clearance, and monitoring and control all entry/entry summary preparation to ensure shipments are entered in accordance with the Canada Customs Act.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan.
• Compensation range: $23.00-26.00 hourly (subject to experience)]
• A friendly, collaborative work environment.
• Opportunities for professional development & ongoing learning.
• A chance to be part of a growing organization.
• Remote work arrangement available for applicants who are not local to a Buckland office.

You will be responsible for

• Provide the highest level of customer service to clients, vendors, and service providers.
• Complete more complex customs entries with minimal guidance.
• Complete high volume of entries as defined by performance benchmarking.
• Resolve issues that arise with Customs clearance (reject notices, eManifest errors, paper packages, RMD Corrections) with minimal guidance.
• Ability to accurately complete final Invoicing of customs entries to CBSA within the allotted timeframe.
• Strong understanding of all FTA's and when to apply them to shipments.
• Review accuracy of entries complete by other team members as required.
• Handle queries in a prompt, efficient and professional manner.
• Clear and trace shipments through to delivery.
• Request payment, original documents, and send delivery instructions as required.
• Report issues to Team Leader or Supervisor.
• Support fellow team members and Team Leader with tasks as needed/required.
• Nurture client relationships to ensure repeat business.

What we need from you

• High school diploma or equivalent.
• Minimum two years of relevant work experience.
• Intermediate MS Office experience.
• Strong verbal and written communication skills.
• Strong attention to detail and ability to handle multiple tasks.
• Excellent problem solving and decision-making skills
• Must be legally eligible to work for the Company at all times.
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.