AI Trainer & Conversation Optimization Lead

United States Digital Space LLC; Toronto; Hybrid; CAD 124,000 - 186,000; Full time

Benefits offered by this job

Equity

Bonus

Health insurance

Dental insurance

Vision insurance

RRSP matching

Telemedicine

Paid leave

Job summary

United States Digital Space LLC is seeking an experienced AI Trainer and Optimization Analyst to own the AI agent's conversational experience within our Customer Acceleration team. You will shape prompts, training materials, and flows to improve accuracy and reduce hallucinations in millions of customer interactions annually.

Collaborating with Content, Knowledge, and Customer Experience teams, you will monitor metrics like deflection and CSAT, translate insights into training plans, update

Qualifications

• Deep experience in AI training, prompt engineering, NLP, or conversational design for customer support or enterprise systems.
• Strong analytical skills to interpret large conversational datasets and performance metrics.
• Familiarity with major AI conversational platforms and enterprise tools.

Responsibilities

• Own the AI agent's conversational quality, tone, and guardrails to avoid hallucinations and incorrect assumptions.

Skills

Deep Conversational AI

Analytical Rigor

Platform Proficiency

Technical Communication

Ecosystem Understanding

Strategic Mindset

Tools

Dialogflow

IBM Watson

Rasa

Job description

United States Digital Space LLC is seeking an experienced AI Trainer and Optimization Analyst to own the AI agent's conversational experience within our Customer Acceleration team. You will shape prompts, training materials, and flows to improve accuracy and reduce hallucinations in millions of customer interactions annually.

Collaborating with Content, Knowledge, and Customer Experience teams, you will monitor metrics like deflection and CSAT, translate insights into training plans, update