AI Support Engineer Co-op – Foundry Team Growth

AXIS Capital; Halifax; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Tuition reimbursement

Paid annual leave

Job summary

AXIS Capital in Halifax is offering an AI Support Engineer Co-op Student role. You will embed with the Foundry development team to support AI services and learn how enterprise AI moves from development to day-to-day use.

You will review, categorize, and triage support requests, perform basic troubleshooting, document results, and help create FAQs and knowledge guides while gaining hands-on experience in data, AI and insurance technology.

Qualifications

• Currently enrolled in a recognized post-secondary program and eligible for a Co-op work term.
• Studying Computer Science, Engineering, Information Systems, Data Analytics, Mathematics, Statistics or a related discipline.
• Foundational experience with computational methods, data tools, scripting or software technologies.
• Strong problem-solving skills and the ability to break down tasks into clear, manageable steps.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Curiosity, attention to detail and a proactive willingness to learn.
• Interest in pursuing a full-time technology role after graduation.

Responsibilities

• AI support intake: Review and categorize incoming questions or issues, capture the required details and route requests through the established support process.
• Initial troubleshooting: Perform documented checks, reproduce straightforward issues and collect logs, screenshots or examples for further investigation.
• Foundry development partnership: Work with the Foundry development team to clarify defects, validate fixes and communicate implementation or release updates.
• Support Lead partnership: Assist the AI Support Lead with ticket reviews, prioritization inputs, status tracking and recurring issue summaries.
• Testing and validation: Execute defined test cases for AI features, prompts, integrations or updates and document results clearly.
• Knowledge Content Create and maintain FAQs, support guides, known-issue notes and reusable troubleshooting instructions.
• Service monitoring and escalation: Complete routine service checks, identify patterns or exceptions and escalation higher-impact or complex issues promptly.
• User communication: Provide clear, professional updates to users and confirm when requests are resolved or transferred to another team.

Skills

Problem solving

Communication

Team collaboration

Curiosity

Learning mindset

Programming basics

Education

Post-secondary Co-op program enrolled

Tools

Foundry

Job description

AXIS Capital in Halifax is offering an AI Support Engineer Co-op Student role. You will embed with the Foundry development team to support AI services and learn how enterprise AI moves from development to day-to-day use.

You will review, categorize, and triage support requests, perform basic troubleshooting, document results, and help create FAQs and knowledge guides while gaining hands-on experience in data, AI and insurance technology.