AI Support Engineer Co-op

AXIS Re; Halifax; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Tuition reimbursement

Paid annual leave

Job summary

AXIS Capital in Halifax is offering an AI Support Engineer Co-op Student role. You will embed with the Foundry development team to support AI services and learn how enterprise AI moves from development to day-to-day use.

You will review, categorize, and triage support requests, perform basic troubleshooting, document results, and help create FAQs and knowledge guides while gaining hands-on experience in data, AI and insurance technology.

Qualifications

• Currently enrolled in a recognized post-secondary program and eligible for a Co-op work term.
• Studying Computer Science, Engineering, Information Systems, Data Analytics, Mathematics, Statistics or a related discipline.
• Foundational experience with computational methods, data tools, scripting or software technologies.
• Strong problem-solving skills and the ability to break down tasks into clear, manageable steps.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Curiosity, attention to detail and a proactive willingness to learn.
• Interest in pursuing a full-time technology role after graduation.

Responsibilities

• AI support intake: Review and categorize incoming questions or issues, capture the required details and route requests through the established support process.
• Initial troubleshooting: Perform documented checks, reproduce straightforward issues and collect logs, screenshots or examples for further investigation.
• Foundry development partnership: Work with the Foundry development team to clarify defects, validate fixes and communicate implementation or release updates.
• Support Lead partnership: Assist the AI Support Lead with ticket reviews, prioritization inputs, status tracking and recurring issue summaries.
• Testing and validation: Execute defined test cases for AI features, prompts, integrations or updates and document results clearly.
• Knowledge Content Create and maintain FAQs, support guides, known-issue notes and reusable troubleshooting instructions.
• Service monitoring and escalation: Complete routine service checks, identify patterns or exceptions and escalation higher-impact or complex issues promptly.
• User communication: Provide clear, professional updates to users and confirm when requests are resolved or transferred to another team.

Skills

Problem solving

Communication

Team collaboration

Curiosity

Learning mindset

Programming basics

Education

Post-secondary Co-op program enrolled

Tools

Foundry

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

AI Support Engineer Co-op Student

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

How does this role contribute to our collective success?

Data, analytics and AI are of critical importance for AXIS and are fundamental to helping the organization deliver trusted insights, improve business processes and enable responsible innovation.

Co-op students work as embedded team members and contribute to practical projects while building experience in enterprise technology, collaboration and operational delivery.

In this role, you will support AI solutions in partnership with the Foundry development team and the AI Support Lead. You will help organize, investigate and communicate support requests while learning how enterprise AI services move from development into reliable day-to-day use.

What will you do in this role?

• AI support intake: Review and categorize incoming questions or issues, capture the required details and route requests through the established support process.
• Initial troubleshooting: Perform documented checks, reproduce straightforward issues and collect logs, screenshots or examples for further investigation.
• Foundry development partnership: Work with the Foundry development team to clarify defects, validate fixes and communicate implementation or release updates.
• Support Lead partnership: Assist the AI Support Lead with ticket reviews, prioritization inputs, status tracking and recurring issue summaries.
• Testing and validation: Execute defined test cases for AI features, prompts, integrations or updates and document results clearly.
• Knowledge Content Create and maintain FAQs, support guides, known-issue notes and reusable troubleshooting instructions.
• Service monitoring and escalation: Complete routine service checks, identify patterns or exceptions and escalation higher-impact or complex issues promptly.
• User communication: Provide clear, professional updates to users and confirm when requests are resolved or transferred to another team.

You may also be asked to take on additional duties, responsibilities and activities appropriate to the nature of this co-op role.

About You

We encourage you to bring your own experience and curiosity to the table. We do not expect you to be an expert in data, AI or the insurance industry. Your willingness to learn, take initiative and work collaboratively is just as important as your technical experience.

What You Need To Have

• Currently enrolled in a recognized post-secondary program and eligible for a Co-op work term
• Studying Computer Science, Engineering, Information Systems, Data Analytics, Mathematics, Statistics or a related discipline
• Foundational experience with computational methods, data tools, scripting or software technologies
• Strong problem-solving skills and the ability to break down tasks into clear, manageable steps
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment
• Curiosity, attention to detail and a proactive willingness to learn
• Interest in pursuing a full-time technology role after graduation.

Role Factors In this role, you will typically be required to:

Be in the office 5 days per week.

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more. For this position, we currently expect to offer an hourly salary in the range of $15-$20 CAD (Halifax, Nova Scotia). Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location. This posting is for an existing vacancy. Rewarding. Challenging. Meaningful. We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry. Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company. We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.