AI Specialist

Fix One; Toronto; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Professional development and career‑增长

PR support may be available

Job summary

Fix One is seeking an AI Specialist to build automations, chatbots and voice agents that keep our booking pipeline running across Ontario. You’ll own the AI layer of our business — the chatbots that qualify leads, the voice agents that answer calls, and the automations that move data between our CRM, website and phone system.

You’ll collaborate with marketing and dispatch to ensure every lead is captured and booked.

Qualifications

• 2+ years working with automation tools, APIs or AI products.
• Practical prompt engineering with systems that run unattended.
• Comfort reading JSON, calling REST APIs and debugging webhooks.
• Strong written English and clear conversational design instincts.
• Analytical mindset with ability to read data and act on it.

Responsibilities

• Build and maintain AI chat and voice agents for lead intake and qualification.
• Design automation scenarios connecting the website, CRM and phone system.
• Write and refine prompts, test against real conversations.
• Integrate third-party APIs and webhooks into existing workflows.
• Monitor conversation quality, booking rate and drop-off points.
• Build dashboards and reports on automation performance.
• Troubleshoot broken scenarios and failed handoffs quickly.
• Work with marketing, dispatch and developers to ship improvements.

Skills

Automation tools

APIs

Prompt engineering

Data analysis

CRM integration

JSON

REST APIs

VoIP systems

English communication

Tools

REST APIs

Webhooks

CRM platforms

JSON

VoIP platforms

Job description

Fix One is looking for an AI Specialist to build the automations, chatbots and voice agents that keep our booking pipeline running across Ontario.

You’ll own the AI layer of our business — the chatbots that qualify leads, the voice agents that answer calls, and the automations that move data between our CRM, website and phone system. You’ll work closely with marketing and dispatch to make sure every lead is captured, qualified and booked.

• Build and maintain AI chat and voice agents for lead intake and qualification
• Design automation scenarios connecting the website, CRM and phone system
• Write and refine prompts, then test them against real conversations
• Integrate third-party APIs and webhooks into existing workflows
• Monitor conversation quality, booking rate and drop-off points
• Build dashboards and reports on automation performance
• Troubleshoot broken scenarios and failed handoffs quickly
• Work with marketing, dispatch and developers to ship improvements
• 2+ years working with automation tools, APIs or AI products
• Practical prompt engineering — you've shipped something that runs unattended
• Comfortable reading JSON, calling REST APIs and debugging webhooks
• Strong written English and clear conversational design instincts
• Analytical mindset — able to read data and act on it
• Experience with CRM, VoIP or home services businesses is an asset
• Opportunity to shape how we work, not just follow a process
• Interesting projects with a direct impact on business growth
• Supportive, fast-growing team
• Competitive compensation
• Professional development and career-growth opportunities
• Permanent Residency (PR) support may be available to eligible foreign workers, subject to individual circumstances and applicable requirements.

If you like building systems that run on their own and being measured on real results rather than impressions, we’d like to hear from you.