AI Solutions & Test Lead, People Services

Manulife; Waterloo; Hybrid; CAD 71,000 - 118,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Flexible time off

Job summary

Manulife is transforming People Services with AI-enabled capabilities. The role combines business analysis with testing leadership, partnering with HR SMEs and delivery teams to translate requirements into concrete testable artifacts.

You will lead requirements gathering, write user stories and acceptance criteria, and coordinate testing across regions, ensuring release readiness and high-quality outcomes for colleagues and HR teams.

Qualifications

• Experience gathering requirements, documenting user needs, and writing acceptance criteria.
• Ability to translate needs into delivery artifacts, test plans, and backlog items.
• Strong communication to align stakeholders across regions and roles.

Responsibilities

• Gather, document, and clarify business requirements for AI-enabled People Services features.
• Develop user stories, acceptance criteria, and process documentation with Product Lead and HR SMEs.
• Map current and future state workflows to support design, testing scope, and release planning.
• Develop and maintain test plans, approaches, and release validation plans for AI features.
• Coordinate User Acceptance Testing across multiple stakeholder groups and regions.
• Summarize testing results, defects, and stakeholder recommendations for decisions.

Skills

Requirements gathering

Stakeholder management

UAT leadership

Testing strategies

Business analysis

Education

Bachelor's degree

Tools

Jira

Smartsheets

Test management

Job description

Manulife is transforming People Services with AI-enabled capabilities. The role combines business analysis with testing leadership, partnering with HR SMEs and delivery teams to translate requirements into concrete testable artifacts.

You will lead requirements gathering, write user stories and acceptance criteria, and coordinate testing across regions, ensuring release readiness and high-quality outcomes for colleagues and HR teams.