AI Product Quality Specialist (Contractor) New US or Canada

Human Agency, Inc.; Ottawa; Remote; CAD 90,000 - 150,000; Full time

Job summary

Human Agency, Inc. is seeking an AI Product Quality Specialist (Contractor) to triage user feedback, distinguish realtime blockers from noise, and resolve issues with speed and precision. You’ll help keep our product quality high while leadership stays focused on what’s next.

This role is open to candidates in the US or Canada as an independent contractor with potential for conversion to full-time hire, based on performance, business needs, and trajectory.

Responsibilities

• Bug triage and resolution: Work through product issues reported by users with speed and precision.

Job description

AI Product Quality Specialist (Contractor)

US or Canada

Location: US or Canada Type: Independent Contractor (potential for conversion to full-time hire)

**A note before you read further**

The world is changing fast, and so is this role. We can't fully tell you what this job looks like in six months. That's true of every role at Human Agency right now. What we need from you, no matter what: accountability, curiosity, and a builder-first mindset. If that sounds exciting, keep reading. If it sounds intimidating but you're still interested, let's talk. If none of that sounds like you, that's okay. This probably isn't your spot.

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

Our senior team is shipping fast. Too fast to spend cycles on bugs, friction points, and the steady accumulation of product rough edges that slow users down and erode trust. That's where you come in. This role exists because we need someone with sharp product instincts who can triage what actually matters to users, resolve issues quickly, and exercise real judgment about what to fix, what to elevate, and what to ignore.

This is not a ticket-processing job. Anyone can read feedback and route it somewhere. We need someone who reads feedback, understands what users are actually trying to do, and can tell the difference between a bug that's blocking real work and one that's noise. You'll be the person who keeps product quality tight so leadership can stay focused on building what's next.

This role can grow well beyond where it starts. Strong judgment and consistent output can open the door to more: building products directly with us, and eventually client-facing solutions work, depending on performance, business need, and demonstrated ability. We hire for trajectory, not just task completion, but that trajectory has to be earned and the timeline isn't fixed.

What You'll Own

• Bug triage and resolution: Work through product issues reported by users with speed and precision. You'll regularly work