Product Lead

Human Agency; Vancouver; Remote; CAD 120,000 - 180,000; Full time

Job summary

Human Agency is recruiting a Product Lead to embed with a client in a hands‑on role, delivering AI‑powered software that improves workflows in a design‑build context.

You will work directly with users, engineers, and executives to uncover needs, set priorities, and ship solutions. This role blends product craft with execution, collaboration, and client‑side impact.

Qualifications

• 8+ years of product management experience in complex workflows.
• Ability to embed with client teams and guide best practices.
• Experience leading small engineering pods with accountability.
• Consulting mindset to earn trust quickly and add value.

Responsibilities

• Embed with client teams to observe workflows and translate insights into software requirements.
• Prioritize work balancing user value, business outcomes, and feasibility.
• Scope projects with milestones delivering value early and often.
• Lead small pods to ship high‑quality, on‑time solutions.
• Communicate progress to executives and align on next steps.
• Collaborate with AI/tech teams to integrate APIs and data tooling.

Skills

Product management

Stakeholder management

Cross-functional collaboration

Strategic thinking

Communication

APIs familiarity

Cloud familiarity

Tools

APIs

Data pipelines

AI models

Snowflake/BigQuery

Job description

Location: Remote (US or Canada)

Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About the role

We’re hiring a Product Lead to join our team and embed directly inside one of our client organizations — a leader in design‑build. This role is for a hands‑on product builder who thrives on embedding with teams, understanding their workflows, and delivering AI‑powered software that drives real value.

This is not a “strategy‑only” role. You’ll spend your time with users, engineers, and executives alike — uncovering needs, setting priorities, and getting solutions shipped. You’ll bring modern product practices into a complex, real‑world industry, while raising the bar for excellence in how software gets built.

What you’ll do

Discovery & Prioritization

• Embed with client teams to observe workflows, run discovery, and translate insights into actionable software requirements.
• Develop and apply structured prioritization methods (balancing user value, business outcomes, and technical feasibility) to guide trade‑offs.
• Keep teams focused on the highest‑leverage opportunities, not just the loudest requests.

Delivery & Execution

• Scope projects with realistic estimates and clear milestones that deliver value early and often.
• Know how to ship a prototype, gain feedback, iterate to value, and release production‑grade solutions.
• Lead small pods of engineers and operators to ship high‑quality, on‑time solutions.
• Facilitate leadership updates and reporting, ensuring execs are aligned and confident in progress.
• Above all, be able to roll up your sleeves to solve the problem in a way that advances us and the organization.

AI & Technical Fluency

• Work directly with APIs, data pipelines, and AI models to shape and validate solutions.
• Partner with engineers to design and ship AI‑driven tools that fit seamlessly into existing workflows.
• Establish best practices for evaluating tools — weighing accuracy, usability, and long‑term fit.
• Stay current on AI capabilities and help translate them into practical applications inside the client’s environment.

Culture & Excellence

• Raise the bar for product craft, from clear scopes to clean communication and transparent evaluations that anyone can quickly understand.
• Codify lessons into playbooks so the client builds lasting product capability.
• Build a culture of excellence: sharing wins, measuring outcomes, celebrating progress, and owning areas of improvement.

Minimum qualifications

• 8+ years of product management experience, ideally building tools for complex workflows or mission‑critical environments.
• Proven ability to balance discovery and delivery — finding the right problems and shipping solutions that stick.
• Experience leading small engineering teams or pods with high accountability.
• Consulting mindset: able to embed inside client organizations, guide practices, and earn trust quickly.
• Excellent communicator who can flex for end users, engineers, and executives.
• Comfortable working with APIs and data pipelines — able to shape requirements, validate inputs, and build against structured data.
• Experience with modern data platforms, ideally Snowflake (or equivalent warehouses like BigQuery, Redshift).
• Able to make smart build choices with AI — knowing when to call APIs, when to use custom GPTs, and how to combine them into solutions that actually work for teams.
• Operates confidently in cloud environments, especially Microsoft Azure and AWS ecosystems.
• Bonus: familiarity with enterprise integrations (e.g. Tableau) to connect insights into user workflows.
• Above all, be someone that people admire, because you’re having fun doing great work.

Why this role is different

Most product roles optimize features in a SaaS app. This one is about embedding with real teams across architecture, engineering, and construction, understanding how they work, and building AI‑powered tools that change how projects get designed and delivered in the real world. You’ll see your work land quickly, and you’ll set the playbook for how we approach product for years to come.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.