AI-Powered Customer Operations Leader

Aspire Software group; Canada; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Aspire Software is seeking a hands-on Customer Operations Manager to lead our Support and Professional Services teams and optimize the customer experience across onboarding, implementation, and service delivery.

You will drive process improvements, use data to inform decisions, and champion AI-forward approaches to scale our services while maintaining high-quality support and rapid value delivery for customers.

Qualifications

• 3+ years in customer support, professional services, or customer operations (SaaS/tech).
• 1-2 years of experience managing people or leading teams.
• Strong customer service best practices and post-sales delivery.
• Proven experience improving customer operations.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with TeamSupport, Salesforce, Jira, and Power BI.
• Data-driven mindset with ability to analyze metrics.
• Hands-on AI or automation deployment experience.
• Experience owning onboarding or implementation to shorten time-to-value.

Responsibilities

• Lead and coach Support and Professional Services teams.
• Ensure a high-quality customer experience across touchpoints.
• Design workflows to improve ticket handling and SLAs.
• Own KPIs and drive initiatives to meet targets.
• Collaborate with Product, Engineering, Sales, and Accounts.
• Manage tools like TeamSupport, Jira, and related platforms.
• Identify trends to improve product and service offerings.
• Pilot and scale AI capabilities across the support stack.

Skills

Team Leadership

Customer Experience

Operational Efficiency

KPIs

Cross-functional Collaboration

AI & Automation

Communication

Data-driven

Tools

TeamSupport

Jira

Salesforce

Power BI

Job description

Aspire Software is seeking a hands-on Customer Operations Manager to lead our Support and Professional Services teams and optimize the customer experience across onboarding, implementation, and service delivery.

You will drive process improvements, use data to inform decisions, and champion AI-forward approaches to scale our services while maintaining high-quality support and rapid value delivery for customers.