AI Operations Manager

Achievers; Toronto; On-site; CAD 119,000 - 161,000; Full time

Benefits offered by this job

Rewards program

Health benefits

Life insurance

Parental leave

RRSP matching

Flexible vacation

Professional development

Employee resource groups

Hybrid work

Toronto office

Job summary

Achievers is seeking a senior AI revenue operations leader to own the AI revenue strategy end to end in Canada. This builder-first role will architect the IC-facing tool stack, deploy revenue-generating agents, and operate them with rigorous controls.

You will partner with RevOps, Marketing, Sales, and CS, while potentially leading a group of agent operators over time. The role emphasizes measurable impact and responsible AI governance.

Qualifications

• Education in analytics and software development.
• Experience in technology industry required.
• Proven track record designing and deploying AI powered agent workflows for revenue or sales operations.
• Hands on experience with AI tools and orchestration frameworks.
• Deep familiarity with the modern sales tech stack as both a user and integrator.
• Able to bridge technical depth with business context and communicate clearly to frontline sellers and executive stakeholders.

Responsibilities

• Own AI revenue roadmap from discovery to impact measurement.
• Design, deploy and manage revenue-generating agents.
• Architect and automate workflows across GTM roles.
• Evaluate and implement IC-facing tools with high impact.
• Manage agents with defined scope and metrics.
• Report revenue impact, time saved, pipeline influenced, and adoption.

Skills

Analytics background

Software development

AI tools orchestration

Sales tech familiarity

Quota carrying IC experience

Education

Education in analytics and software development

Tools

AI orchestration frameworks

Sales tech stack

Job description

In this role, you will own Achievers’ AI revenue strategy end to end, from use case discovery through deployment and measurement. This is a builder first role with the expectation that you will architect the IC facing tool stack, deploy AI agents that directly generate revenue, and operate them with the same rigor as a human team. You will partner with RevOps, Marketing, Sales, and CS leadership, but this role does not own or administer core systems (Salesforce, Marketo, NetSuite). Over time, this role may manage a group of agent operators.

How you’ll shape AI Operations at Achievers:

• Own the AI roadmap: use case discovery, build, deployment, adoption, and impact measurement.
• Design, deploy and manage revenue generating agents
• Architect and automate workflows that eliminate manual GTM tasks across AEs, SCs, SDRS, BDRs, and CSMs.
• Continuously evaluate and implement IC facing tools, replacing underutilized capabilities with higher impact alternatives.
• Manage agents like employees with defined scope, performance metrics, and ongoing tuning.
• Report on revenue impact, time saved, pipeline influenced, and adoption for every agent deployed.
• Establish responsible AI guardrails: data access, privacy, prompt/output review, and human in the loop checkpoints.
• Must abide by Achievers Generative AI Usage Policy and related policies.

Experience we feel will set you up for success:

• Education in analytics and software development
• Experience in technology industry required
• Proven track record designing and deploying AI powered agent workflows for revenue or sales operations.
• Hands on experience with AI tools and orchestration frameworks
• Deep familiarity with the modern sales tech stack as both a user and integrator
• Able to bridge technical depth with business context and communicate clearly to frontline sellers and executive stakeholders.
• Prior quota carrying IC experience (AE, SE, or similar) with firsthand grasp of the workflows these agents will support is a nice to have.

Why Achieversis a Great Place to Work

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visitachievers.comto see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players’ compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$119,000 - $161,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perk for permanent full-time employees:

• Rewardsfor your impact through our Recognition and Rewards program
• HealthBenefits and Life Insurance Coverage beginning on your first day
• ParentalLeave Top-up
• Employer matched RRSPcontributions
• FlexibleVacation to recharge, so you can bring your best
• Supportedprofessional development and career growth(Linkedin Learning, mentorship)
• Employee-Led Employee Resource Groupsthat celebrate our diversity
• Regular events designed to build connection, belonging, and well-being
• Hybridflexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do your best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.