AI Infrastructure Solutions Manager, Compute

Google LLC

Southwestern Ontario

On-site

CAD 174,000 - 178,000

Full time

3 days ago

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Benefits offered by this job

20% bonus target

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Benefits

Job summary

Google Cloud's Technical Solutions Development Manager, Compute, Google Cloud is responsible for leading a global team that resolves complex AI infrastructure issues. The role requires deep troubleshooting across hardware and software, working with Linux systems and enterprise server environments.

You will drive operational excellence, enable rapid diagnosis, and partner with Product teams to improve the AI deployment workflow.

Qualifications

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
Experience troubleshooting and advocating for customer needs, and triaging technical issues across the stack (e.g., hardware faults, low-level software, networking, virtualization, kernel drivers, firmware, performance)
Experience with Linux/Unix systems and debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.

Responsibilities

Manage customers' problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
Develop an in-depth understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in Development, Sales, and customer organizations to resolve complex deployment and operational obstacles in AI infrastructure environments.
Work closely with multiple Product and Development teams to find ways to improve the product, and interact with our Site Reliability Developing teams to drive high-quality production.