AI Experience Orchestration Leader

Socket.dev; Toronto; On-site; CAD 206,000 - 270,000; Full time

Job summary

Genesys is seeking an AI and Experience Orchestration Director to lead the AI and Experience Orchestration portfolio for core accounts and clients worldwide. You will bring advanced AI expertise, engage senior stakeholders, and shape opportunity strategy across teams while ensuring successful sales motions.

In this role, you will partner with account executives to drive pipeline, develop AI use cases, run customer workshops, and position proposals with clear pricing and value.

Qualifications

• Strong subject matter expertise in AI, pre sales, and customer experience technology.
• Experience in sales overlay, specialist, or subject matter expert functions.
• 10 to 12 years of experience in software, cloud, or AI related roles.
• Proven capability in AI powered customer experience and conversational AI solutions.
• Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes.
• Experience coordinating and executing AI proofs of concept.
• Ability to create effective territory and account strategies that support growth objectives.
• Strong critical thinking, problem solving, and communication skills.
• Effective presentation skills with the ability to serve as a compelling subject matter expert.
• Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams.
• Experience selling leading AI solutions for customer experience or contact centre transformation.

Responsibilities

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders.
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams.
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting.
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives.
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team.
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration.
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities.
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services.
• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives.
• Ad-hoc duties asrequired by management

Skills

AI expertise

Pre-sale

Customer experience

Executive communication

Presentation skills

Job description

Genesys is seeking an AI and Experience Orchestration Director to lead the AI and Experience Orchestration portfolio for core accounts and clients worldwide. You will bring advanced AI expertise, engage senior stakeholders, and shape opportunity strategy across teams while ensuring successful sales motions.

In this role, you will partner with account executives to drive pipeline, develop AI use cases, run customer workshops, and position proposals with clear pricing and value.