Senior User Experience Design Specialist

SAP IT Business Systeme; Montreal; Hybrid; CAD 108,000 - 223,000; Full time

Job summary

SAP IT Business Systeme is seeking a Senior User Experience Design Specialist to lead AI-driven product design from discovery to delivery, with a focus on AI-enabled copilots, agents, and conversational interfaces. You will shape trust, transparency, and graceful failure within AI-assisted journeys.

You will own end-to-end design across customer journeys in a global, hybrid environment, collaborating with product and engineering to drive multi-fidelity prototypes and establish scalable UX

Qualifications

• Hands-on experience designing AI-enabled products — copilots, agents, or conversational interfaces.
• Deep expertise in interaction design, information architecture, and UX systems.
• Fluency with AI tools for ideation, prototyping, and validation, and the ability to help others adopt them.
• Strong discovery practice: choosing the right research method, synthesizing signals, and driving decisions with evidence.

Responsibilities

• Design AI-assisted workflows and agent-based experiences, defining patterns for trust, transparency, and graceful failure.
• Lead discovery and build multi-fidelity prototypes — including code-based and AI-generated — tested with customers.
• Define UX direction for features and flows through user flows, journey maps, and system diagrams.
• Ensure cohesive end-to-end journeys across pods, reducing fragmentation and duplication across the suite.
• Partner with Product and Engineering as a trio member, contributing to roadmaps and facilitating design workshops.
• Mentor designers and contribute to shared AI design patterns and UX standards across the organisation.

Skills

AI-enabled product design

Interaction design

AI tools fluency

Discovery research

Influence without authority

Degree not required

Job description

Senior User Experience Design Specialist

• Full-time
• Compensation: CAD 108,100 - CAD 222,800 - yearly

What you'll bring

You independently lead end-to-end product design from discovery through delivery, with deep expertise in artificial intelligence (AI) design, interaction systems, and product thinking.

• Hands-on experience designing AI-enabled products — copilots, agents, or conversational interfaces
• Deep expertise in interaction design, information architecture, and User Experience (UX) systems
• Fluency with AI tools for ideation, prototyping, and validation, and the ability to help others adopt them
• Strong discovery practice: choosing the right research method, synthesizing signals, and driving decisions with evidence
• Ability to influence without authority and navigate trade-offs constructively with product and engineering partners
• Degree not required for this role.

We also look for people who build trust naturally, communicate with clarity, keep the customer at the centre of what they do, and bring emotional intelligence and genuine problem-solving ability to the challenges they face.

In addition to the skills and experience specific to this role, all positions at SAP require candidates who are comfortable using AI tools — including agentic AI — in their day-to-day work, from crafting effective inputs and automating routine tasks, to evaluating AI-generated outputs for quality and driving adoption of AI practices within their teams.

What you'll build

You will own design direction for key journeys in the Customer, Loyalty & Service pod of CX, shaping AI-first experiences across customer, loyalty and service.

• Design AI-assisted workflows and agent-based experiences, defining patterns for trust, transparency, and graceful failure
• Lead discovery and build multi-fidelity prototypes — including code-based and AI-generated — tested with customers
• Define UX direction for features and flows through user flows, journey maps, and system diagrams
• Ensure cohesive end-to-end journeys across pods, reducing fragmentation and duplication across the suite
• Partner with Product and Engineering as a trio member, contributing to roadmaps and facilitating design workshops
• Mentor designers and contribute to shared AI design patterns and UX standards across the organisation

Where you belong

You’ll join a globally distributed UX team embedded in SAP's CX Commerce, Order Management and Loyalty portfolio, working in a tight trio with Product and Engineering. The Customer, Loyalty & Service pod connects designers, product managers, engineers, and domain experts across North America, Europe, and Israel. The team runs weekly design critiques and maintains a shared design system. This is a hybrid role at our Montreal office at Place Ville Marie, three days a week.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.