AI-Driven Product Analyst & Data Architecture Lead

Priceline.com LLC; Toronto; Hybrid; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Health & wellness coverage

Generous time off

Work from anywhere up to 4 weeks/year

Travel perks and discounts

Job summary

Priceline is seeking a senior analytics product manager to own the AI-enabled data architecture for Customer Care, partnering with product, ops, data science and engineering to drive decisions. You will build pipelines in SQL/BigQuery, visualize metrics with Tableau/Looker, and translate data into actionable insights for leadership across the Customer Care funnel.

You will lead roadmap decisions and collaborate with cross-functional teams to deliver measurable improvements in service and

Qualifications

• 5+ years in analytics, BI or hybrid product/analyst role.
• Strong SQL and hands-on experience with BigQuery.
• Experience using AI/LLM tools to build analysis and pipelines.
• Track record building dashboards using Tableau or Looker.
• Excellent written and verbal communication; ability to present to senior leadership.
• Business acumen linking operational metrics to commercial impact.
• Bachelor's degree in a quantitative field or equivalent experience.

Responsibilities

• Own the AI Observability + Performance Roadmap.
• Collaborate with commercial, product, operations and dev teams to develop analytics that improve product leadership of the servicing experience at Priceline.
• Product-manage a new AI-enabled data architecture for Customer Care: define the roadmap, sequence what gets built, and drive delivery with Data Science and Engineering.
• Design and build AI/agent-based workflows against BigQuery and other data sources to automate reporting and surface anomalies.
• Build a durable insights layer for core Customer Care metrics (sentiment, cost and loyalty).
• Pilot new AI tools and agent frameworks to keep the architecture current.
• Lead stakeholder conversations and build business cases linking data to action.

Skills

SQL

BigQuery

AI/LLM tooling

Dashboarding

Stakeholder communication

Business acumen

Education

Bachelor's degree in quantitative field

Equivalent practical experience

Tools

Tableau

Looker

Job description

Priceline is seeking a senior analytics product manager to own the AI-enabled data architecture for Customer Care, partnering with product, ops, data science and engineering to drive decisions. You will build pipelines in SQL/BigQuery, visualize metrics with Tableau/Looker, and translate data into actionable insights for leadership across the Customer Care funnel.

You will lead roadmap decisions and collaborate with cross-functional teams to deliver measurable improvements in service and