AI-Driven People Services Lead (Workday Expert)

Manulife John Hancock; Toronto; Sur place; CAD 120 000 - 170 000; Plein temps

Résumé du poste

Manulife is seeking a People Services AI Solutions & Configuration Lead to shape AI-enabled HR experiences within Workday and related platforms. You will translate business needs into scalable configuration designs, drive solution direction, and collaborate with HR, technology, and governance teams to ensure compliant, scalable, and innovative employee services.

The role focuses on configuring AI-enabled capabilities, leading design discussions, and delivering automation while maintaining strong

Qualifications

• 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.
• Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities.
• Demonstrated experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions.
• Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles.
• Experience translating ambiguous business requirements into scalable technical solutions and configuration designs.
• Experience evaluating design trade-offs, identifying impacts, and recommending future-state solutions.

Responsabilités

• Serve as the technical configuration lead for AI-enabled People Services solutions, ensuring scalable, supportable, and sustainable designs.
• Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements.
• Design, configure, and optimize AI-enabled capabilities within Workday and related platforms.
• Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences.
• Act as a subject matter expert for Workday AI products and capabilities, including Workday Self-Service Agent, Agentic AI solutions, and future platform innovations.
• Lead configuration design discussions, solution reviews, and technical impact assessments with HR and technology stakeholders.
• Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout the delivery lifecycle.
• Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service.
• Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences.
• Participate in backlog refinement, sprint planning, estimation, and delivery planning activities.
• Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance.
• Assess upstream and downstream impacts of proposed changes across HR processes, data, security, reporting, integrations, and employee experiences.
• Support release planning, testing activities, defect triage, production validation, and continuous improvement efforts.
• Partner with privacy, security, compliance, risk, and architecture teams to ensure solutions meet enterprise standards and governance expectations.
• Provide technical leadership, coaching, and mentorship to team members while helping establish configuration standards and best practices.
• Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations to proactively identify opportunities for People Services.

Connaissances

Workday configuration

HR processes

Solution design

AI capabilities

Stakeholder collaboration

Technical leadership

Outils

Workday

AI platforms

Description du poste

Manulife is seeking a People Services AI Solutions & Configuration Lead to shape AI-enabled HR experiences within Workday and related platforms. You will translate business needs into scalable configuration designs, drive solution direction, and collaborate with HR, technology, and governance teams to ensure compliant, scalable, and innovative employee services.

The role focuses on configuring AI-enabled capabilities, leading design discussions, and delivering automation while maintaining strong