AI-Driven Fleet Growth & Customer Success Lead (Hybrid)

Zenduit Inc.; Mississauga; Hybrid; CAD 65,000 - 125,000; Full time

Job summary

Zenduit Inc. in Mississauga is seeking a Customer Success & Growth Manager to own a book of fleet customers, drive adoption and renewal, and grow contract value. You will proactively engage customers, diagnose usage gaps, and agree on expansion plans with a commercial mindset.

Regular travel to customer sites and a hybrid schedule are expected. You will use data to explain product value to senior stakeholders, spot renewal risk early, and coordinate with product and sales to maximize retention.

Qualifications

• 3+ years in customer success, account management or another customer-facing commercial role.
• Proven proactive outbound calling: you lead the conversation, including when the customer is unhappy.
• Consultative discovery, objection handling and closing on a clear next step.
• Comfort reading usage data and explaining it plainly to senior stakeholders.
• Practical AI fluency applied to real work.
• Legally entitled to work in Canada.
• English required. Spanish is an asset for our Spanish-speaking accounts.

Responsibilities

• Engage your accounts proactively, on a cadence set by value, adoption and risk.
• Close the gap between what a customer bought and what they actually use.
• Recover at-risk accounts: find the real cause, agree a plan and execute it.
• Own renewal outcomes and raise risk early enough to act on it.
• Spot expansion opportunities from how customers use the product and advance them to a decision.
• Use AI daily for account research, call prep, usage analysis and follow-up, and check its work before it reaches a customer.
• Turn customer feedback into internal action, and tell the customer when it changed something.

Skills

Account management

Customer success

Outbound calling

Data literacy

AI fluency

English communication

Job description

Zenduit Inc. in Mississauga is seeking a Customer Success & Growth Manager to own a book of fleet customers, drive adoption and renewal, and grow contract value. You will proactively engage customers, diagnose usage gaps, and agree on expansion plans with a commercial mindset.

Regular travel to customer sites and a hybrid schedule are expected. You will use data to explain product value to senior stakeholders, spot renewal risk early, and coordinate with product and sales to maximize retention.