Agile Product Owner II

CIBC; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

CIBC is seeking a Director, Product Owner to shape the PSP Release squad, set vision and priorities for card servicing platforms within a hybrid work model. You will manage complex backlogs, balance risk and value, and lead cross-functional teams through the full development lifecycle.

You will collaborate with business, technology, operations and control partners to ensure high-quality production releases and operational resilience while aligning with strategic goals.

Qualifications

• Experience in product ownership and delivery leadership in an agile environment.
• Ability to manage complex priorities, balance value, risk and feasibility.
• Data-driven with strong communication and collaboration skills.
• Knowledge of day-to-day banking products, payments, APIs or cloud concepts is a plus.
• Legally eligible to work in Toronto area or Canada.

Responsibilities

• Set product direction, roadmap and priorities for the PSP Release squad aligned with business goals.
• Drive backlog, epics, features and acceptance criteria for delivery outcomes.
• Lead release planning and trade-offs related to scope, timing and dependencies.
• Collaborate with leads and partners to deliver across the full development lifecycle.
• Ensure governance, production readiness and operational resilience in planning.
• Build strong relationships across squads and stakeholders and communicate progress clearly.

Skills

Product ownership

Delivery leadership

Agile

Backlog management

Release planning

Stakeholder management

Data-driven decision making

Risk management

Cloud concepts

Education

Business degree or diploma

Computer Science background

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Client Journeys, Value-Add and Modernization team helps shape and deliver servicing experiences that are reliable, scalable, and aligned with our clients' needs; in addition to managing and modernizing a number of payment processing platforms. As a Director, Product Owner, you'll set the vision, goals, and priorities for the Payment Servicing Platform (PSP) Release squad, ensuring your roadmap supports card servicing objectives and broader business and technology strategies. You'll manage a complex backlog, translate business needs into clear delivery priorities, and guide release planning to maximize value while balancing risk, feasibility, and client impact. Working closely with business, technology, operations, and control partners, you'll resolve dependencies, align stakeholders, and support high-quality production releases. You'll also help strengthen squad practices and delivery effectiveness through continuous improvement, operational readiness, and a focus on resilient outcomes. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Set product direction - Define and champion the vision, roadmap, and priorities for the PSP Release squad, ensuring alignment with card servicing goals, business strategy, and technology direction.
• Drive backlog and release delivery - Build, prioritize, and manage the squad backlog by translating servicing needs into epics, features, user stories, and acceptance criteria.
• Lead release planning and make informed trade-off decisions related to scope, sequencing, timing, and dependencies.
• Lead through partnership and influence - Collaborate with Crew Leads, Crew Tech Leads, Chapter Leads, Agility Coaches, squad members, peer Product Owners, and key business partners to deliver outcomes across the full development lifecycle.
• Manage risk and operational readiness - Incorporate governance, controls, production readiness, and operational resilience into planning and delivery. Proactively assess release impacts, monitor implementation outcomes, and partner with support teams to strengthen performance over time.
• Navigate complexity across teams - Build strong relationships across squads, crews, business units, and external partners where needed to resolve risks, issues, and dependencies, and communicate priorities, delivery status, and outcomes clearly to stakeholders and leadership.

Who you are

• You can demonstrate experience in product ownership and delivery leadership.
• You have experience in a product ownership, delivery leadership, or comparable business and technology role within an agile environment.
• You know how to manage complex priorities and guide delivery in fast-paced, matrixed organizations.
• You give meaning to data.
• You enjoy investigating complex problems and making sense of information.
• You use sound judgment to balance business value, delivery feasibility, risk considerations, and operational impact.
• Your influence makes a difference.
• You know that relationships and networks are essential to success.
• You inspire outcomes by building credibility, communicating clearly, and working effectively across business, technology, operations, and control partners.
• You're motivated by collective success.
• You know that teamwork can transform a good idea into a great one.
• You collaborate effectively with developers, quality assurance professionals, business specialists, and stakeholders to deliver strong client and servicing outcomes.
• You can demonstrate experience in backlog management, agile delivery, release planning, stakeholder management, risk and dependency management, and delivery across the full development lifecycle.
• It’s an asset if you have knowledge of day-to-day banking products, money movement, cards, payments, servicing operations, architecture, data flows, application programming interfaces (APIs), integrations, environments, or cloud concepts.
• You have a degree/diploma in Business, Computer Science, or a related field.
• You live your values.
• You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best #LI-TA.

What CIBC Offers

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 25th Floor Employment Type Regular Weekly Hours 37.5 Skills Agile Methodology, Analytical Thinking, Backlog Management, Communication, Data-Driven Decision Making, Domain Knowledge, Go-to-Market Strategies, Influencing Without Authority, Mentorship, Negotiation, Problem Solving, Product Portfolio Strategy, Product Roadmap Development, Risk Management, Sprint Planning, Stakeholder Management, User Story Mapping