Senior Manager, Salesforce Delivery

CIBC; Toronto; On-site; CAD 140,000 - 180,000; Full time

Job summary

CIBC is seeking a Senior Manager, Salesforce Loyalty Cloud, to lead delivery across loyalty capabilities within a hybrid work setup in Toronto. You will shape the product vision, refine user stories, and partner with stakeholders to deliver high-quality, scalable Salesforce solutions.

You will mentor teams, improve delivery practices, and ensure alignment with risk, legal, and finance requirements while driving customer value and a data-driven product strategy.

Qualifications

• Experience in Salesforce delivery, product management, or platform leadership.
• Ability to refine user stories with clear acceptance criteria and collaborate with cross-functional teams.
• Strong ability to balance business, risk, and regulatory requirements in delivery.

Responsibilities

• Lead backlog refinement and maintain a prioritized product backlog.
• Develop scalable, high-quality product requirements and artifacts.
• Influence outcomes across complex initiatives and optimize release plans.
• Drive end-to-end solution integrity by aligning business needs with enterprise architecture.
• Lead testing and release readiness activities and provide quality Sign-off input.
• Embed regulatory and audit requirements into delivery practices while supporting agile excellence.

Skills

Backlog leadership

Requirements management

Delivery execution

Solution design

Testing & release readiness

Governance & stakeholder partnership

Tools

Salesforce Loyalty Cloud

Financial Services Cloud

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Digital Product Delivery team builds, maintains, and enhances our digital banking experiences across mobile, online banking, and customer relationship management platforms to support business goals and deliver an exceptional client experience. As a Senior Manager, Salesforce Loyalty Cloud, you'll report to the Chapter Lead and partner closely with the Product Owner to shape the product vision and guide each iteration. You'll represent the voice of the client when setting priorities, while balancing the needs of business partners, legal, risk, security, and finance stakeholders. You'll lead the discovery, design, configuration, and ongoing enhancement of Salesforce Loyalty Cloud capabilities, helping to deliver strong loyalty, offer management, eligibility, and fulfilment experiences. You'll also strengthen delivery practices by identifying opportunities to improve ways of working, coaching teams, and driving alignment across squads to support high-quality, scalable delivery. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Backlog Leadership - Lead refinement sessions and maintain a prioritized product backlog by applying effective story slicing and refinement practices, identifying dependencies, removing blockers, and improving delivery readiness across teams.
• Requirements Management - Develop and refine user stories with clear, testable acceptance criteria, and partner with cross-functional teams to create scalable, high-quality product requirements and delivery artifacts.
• Delivery Execution - Influence outcomes across complex initiatives by managing competing priorities, optimizing release plans, and partnering with technical leads and project managers to maximize business value.
• Solution Design - Drive end-to-end solution integrity by connecting business needs with enterprise architecture, partnering with solution design teams and business systems analysts to define functional specifications and translate requirements into the target state.
• Testing and Release Readiness - Lead testing and release readiness activities, including pilot and user acceptance testing, and provide recommendations to support quality sign-off and successful delivery.
• Governance and Stakeholder Partnership - Act as a subject matter expert for the product, build alignment with senior stakeholders, and embed regulatory and audit requirements into delivery practices while supporting agile excellence.

Who you are

You can demonstrate experience in Salesforce delivery, product management, business analysis, or platform leadership, with deep knowledge of large-scale enterprise delivery. It's an asset if you have hands-on experience with Salesforce Loyalty Cloud and Financial Services Cloud. You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance. You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Analysis, Business Objectives, Communication, Customer Experience (CX), Design Processes, Digital Designs, Financial Modeling, Long Term Planning, People Management, Teamwork

Values

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.