Agent/Investigator, Asset Protection (Vancouver, BC)

Abercrombie & Fitch Co.; Vancouver; On-site; CAD 60,000 - 85,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Asset Protection professional to lead loss prevention initiatives across multiple locations in the Vancouver area.

You will oversee investigations, audits, and safety programs while supporting store management to protect assets and ensure policy compliance. The role requires strong communication, strategic thinking, and the ability to travel to Focus Stores monthly, with preference for candidates holding a four-year degree and multi-location experience in

Qualifications

• 4-year degree preferred.
• 2+ years of Asset Protection experience.
• Strong communication and interpersonal skills.
• Ability to work nights, evenings and weekends.
• Must pass a comprehensive background investigation.
• Must have reliable transportation.

Responsibilities

• Lead execution of Asset Protection initiatives across 5–10 stores.
• Provide in-person and remote support to store management.
• Perform operational audits focusing on sales floor fullness, stockroom organization, health and safety, HR compliance and customer service.
• Travel monthly to Focus Stores; monitor program compliance and address sub-standard performers.
• Provide training to store personnel on Asset Protection initiatives and crisis management protocols.
• Investigate inventory loss and internal policy violations.
• Prepare case reports covering investigation details.
• Support investigations related to internal loss while partnering with analysts.

Skills

Asset protection

Communication skills

Interpersonal skills

Decision making

Night shifts

Education

4-year degree preferred

Job description

What Will You Be Doing?

• Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
• Provide in person and remote support to local store management to meet strategic asset protection objectives
• Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
• Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
• Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols
• Commit to the highest degree of professionalism, integrity, and customer service
• Complete AP and Physical Security audits on a routine basis.
• Complete special projects as assigned by Regional Manager of Asset Protection.
• Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
• Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
• Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
• Conduct internal investigations for inventory, cash loss, and violations of policy.
• Prepare case reports covering investigation and case details
• Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
• Serve as a liaison between store/APA investigations and certified market interviewers
• Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
• Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
• Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
• Represent company in court proceedings related to investigations
• Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
• Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
• Utilize analytics software to develop specific store loss prevention strategies
• Participate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions
• Responsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiency
• Effectively identify and implement solutions to eliminate store margin erosion
• Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings

What Do You Need To Bring?

• 4-year degree preferred
• 2 or more years of experience in Asset Protection, multi-location experience preferred
• Strong communication and interpersonal skills
• Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
• Ability to work nights, evenings and weekends appropriate to retail business needs
• Must pass a comprehensive background investigation
• Must have a reliable means of transportation