Agent(e) Service Client / Customer Service Agent

21 TSI; Montreal; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in e-commerce, 21 TSI is seeking a Customer Service Agent in Montreal to assist customers with gym equipment and paddleboards. This entry-level role involves handling inquiries, documenting feedback, and ensuring customer satisfaction. Enjoy benefits like health insurance, product discounts, and team-building activities.

Benefits

Health and Dental Insurance

Access to TELUS Health virtual care

Bi-weekly massages at the office

Product discounts

Team-building activities

Qualifications

• Fluent in French and English with excellent written and verbal skills.
• Previous customer service experience preferred.
• Knowledge of gym equipment or paddleboarding is an asset.

Responsibilities

• Handle customer inquiries via phone, live chat, and email.
• Document and update customer records and resolve product issues.
• Ensure customer satisfaction throughout all service phases.

Skills

Communication

Multitasking

Customer Service

Rapport-building

Resourcefulness

Education

High School Diploma (DES)

Job description

Agent(e) Service Client / Customer Service Agent

Join to apply for the Agent(e) Service Client / Customer Service Agent role at 21 TSI.

We are seeking a Customer Service Agent to join our team at 21 TSI, a holding company operating direct-to-consumer e-commerce stores based in Montreal, Canada. We own four successful brands (Maddle, Montreal Weights, Ascend & Nordik Recovery) and have fulfilled over 100,000 orders in Canada over the past three years. We are looking for talented individuals to help grow our brands across North America and globally.

Reporting to the Customer Service Manager, the Customer Service Agent will assist customers facing issues with gym equipment, cold plunge, and paddleboards.

Responsibilities

• Handle customer inquiries via phone, live chat, and email
• Identify clients' needs and recommend suitable solutions
• Provide information about products and services
• Document and update customer records
• Troubleshoot and resolve product issues
• Manage complaints and ensure proper follow-up
• Ensure customer satisfaction throughout all phases of service

Qualifications

• Fluent in French and English, with excellent written and verbal communication skills
• High School Diploma (DES) or relevant qualification
• Previous customer service experience
• Strong rapport-building, positive attitude, and listening skills
• Ability to prioritize, multitask, and manage time effectively
• Team spirit, resourcefulness, and autonomy
• Knowledge of gym equipment or paddleboarding is an asset
• Sales experience is an asset

Benefits

• Health and Dental Insurance available after three months for full-time employees
• Access to TELUS Health virtual care
• Bi-weekly massages at the office
• Product discounts for personal use and sharing
• Team-building activities and staff events

Join our team at 21 TSI and enjoy a dynamic work environment where your skills can thrive.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service

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