Digital Enrolment Customer Service Agent (Big 5 Bank - English Only)

TEKsystems, Inc.; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

TEKsystems, a leading provider of business and technology services, is seeking a Digital Enrolment Specialist for their Montreal office. This role involves guiding clients through onboarding and ensuring a smooth digital integration process. Candidates must have strong communication skills and customer service experience, with a pay range of $19.00 - $20.00 per hour.

Qualifications

• 1+ years of customer service experience is required.
• Strong communication skills in English (written and verbal) are essential.
• Familiarity with Microsoft Office applications is necessary.

Responsibilities

• Guide clients through online banking setup and configurations.
• Conduct virtual consultations to assist clients during onboarding.
• Help clients transition to a new digital banking platform.

Skills

Strong English Communication Skills

Customer Service Experience

Knowledge of Microsoft Office Suite

Job description

Our client, one of the big 6 banks in Canada, is hiring Digital Enrolment Specialists to help support their corporate office located in the downtown Montreal area.

Please note - this job is 100% in office. Qualified candidates must be willing and able to work in the downtown Montreal area every day in office.

This job is 100% English Only - there is no bilingual requirement for this role.

As a Digital Enrolment Agent, you will play a key role in supporting clients through the onboarding and digital integration process. Your responsibilities will include :

• Client Onboarding Support : Guide clients through the configuration of their online banking interface, ensuring a smooth and personalized setup experience.
• Virtual Consultations : Conduct video conference sessions with clients to provide real-time assistance and answer questions related to digital enrolment.
• Platform Configuration : Assist clients step-by-step in setting up and customizing their digital banking platform to meet their specific needs.
• Migration Facilitation : Act as a trusted advisor during the transition to the new digital platform, helping clients navigate the change with confidence.
• Customer Experience Enhancement : Serve as a positive and knowledgeable point of contact, ensuring a seamless and supportive onboarding journey.
• Collaboration & Feedback : Work closely with internal teams to share client feedback and contribute to continuous improvement of the digital enrolment process.

Must Have Skills / Experience :

• Strong English Communication Skills (Written and Verbal)
• 1+ Years of Customer Service Experience
• Strong Knowledge and Proficiency with Microsoft Office Suite (Outlook, Word, Etc.)

Disclaimer

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

Pay and Benefits

The pay range for this position is $19.00 - $20.00 / hr.

Workplace Type

This is a fully onsite position in Montreal,QC.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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