Agency Support Representative (Dorval)

iA Financial Group; Dorval; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

On-site Dorval location

35-hour work week

Tailored training and development

Job summary

iA Financial Group in Dorval is seeking an Agency Support Representative to enhance client service and sales support across the Career agency. You will assist clients and sales staff, coordinate with internal teams, and provide essential administrative help to ensure smooth operations.

The role emphasizes strong communication, organization, and a proactive, team-oriented approach, with an on-site 35-hour work week and opportunities for growth within a dynamic financial services environment.

Qualifications

• Experience in administration, office support, or a related field is advantageous.
• Proven ability to welcome and assist clients and sales representatives with courtesy.
• Strong communication and organizational skills beneficial for coordinating with internal teams.

Responsibilities

• Welcome and assist clients and sales representatives in person and by phone with professional service.
• Coordinate with sales force and Career Support Centre; route requests to specialists as needed.
• Provide administrative support: onboarding, onboarding, and offboarding of advisors; calendar management; meeting prep and reporting.
• Assist Agency Director with activity coordination and process documentation.
• Support agency operations by managing facilities, mail, and office supplies.

Skills

Customer service

Communication

Interpersonal skills

Proactive attitude

Attention to detail

Independent work

French language proficiency

English proficiency

Tools

Microsoft Office

Job description

Job Description Agency Support Representative (Dorval)

Build Your Future With Us

Are you passionate about client service and sales support? Would you like to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As an Agency Support Representative (Dorval), you will play a key role in the smooth operation of Career agencies by providing comprehensive, coordinated, and professional support to clients, the sales force, and the leadership team. This position offers an excellent opportunity to showcase your interpersonal and administrative skills while growing in a dynamic, evolving environment. At iA, people and their development are at the heart of everything we do, fostering a culture of collaboration, trust, and continuous improvement.

What You Will Accomplish With Us

As an Agency Support Representative (Dorval), you will be at the heart of the Career agency mission.

• Welcome and assist clients and sales representatives, both in person and over the phone, while providing professional and courteous service
• Ensure effective communication and collaboration with the sales force and the Career Support and Service Centre, directing requests to the appropriate specialists when needed
• Provide administrative and operational support to the sales force, including activities related to advisor contracting, onboarding, integration, and offboarding
• Support the Agency Director with activity coordination, calendar management, meeting preparation, report compilation, and the implementation of new administrative processes
• Contribute positively to agency operations by helping manage facilities, mail, office supplies, and by documenting processes and tasks related to agency activities

What Could Help You Succeed in This Role

• Is recognized for providing outstanding customer service and for understanding the needs of both clients and the sales force
• Demonstrates strong communication and interpersonal skills
• Exhibits a proactive attitude, high motivation, and a positive team-oriented mindset
• Works independently, demonstrates attention to detail, and adapts easily in a changing environment
• Has relevant experience in administration, office support, or a related field
• Is fully proficient in French (spoken and written) and able to communicate professionally and confidently with clients, advisors, and internal partners
• Has an intermediate level of English proficiency, as the person in this role will be required to interact on a regular basis with English-speaking internal and external partners as part of their responsibilities

Why You'll Love Working With Us

• A dynamic, people-focused, and evolving work environment where your contribution truly makes a difference
• A healthy, safe, equitable, and inclusive workplace that promotes collaboration and respect
• An on-site position at the heart of agency operations, with a stable 35-hour work week from Monday to Friday, along with tailored training to support your integration and development
• Competitive benefits, including a permanent on Location(s) Dorval / 2020 route Transcanadienne
• Other Possible Location(s)
• Company iA Financial Group Posting End Date 2026-10-31

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.

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