After-Hours Support

Scotlynn Group; Canada; On-site; CAD 40,000 - 49,000; Full time

Benefits offered by this job

Benefits plan

EFAP

Gym access

Healthy meals option

Volunteer program

Team culture

Paid time off

Job summary

Scotlynn Group is seeking an organized After-Hours Support professional for our Vittoria, ON and Brant, ON offices. The role supports drivers, dispatch and fleet managers during evenings, overnights and weekends, handling requests, messages, load tracking, and customer communication.

The position follows a two-week rotating schedule, with 8-hour weekday shifts and 12-hour weekend shifts, offering a starting salary of $44,200 and a benefits package.

Qualifications

• Excellent communication skills.
• Strong organizational skills.
• Excellent computer skills.
• Ability to work as a team member.
• ACE/ACI and Customs experience.
• Knowledge of transportation/logistics industry.

Responsibilities

• Receive and process requests from drivers and dispatch.
• Dispatch drivers for pickups and deliveries.
• Provide load information and updates to customers and internal teams.
• Record information in the Transportation Management System and related tools.
• Prioritize calls by urgency and importance.
• Monitor routes and loads to meet schedules.

Skills

Communication

Organization

Computer Skills

Team Player

ACE/ACI experience

Customs experience

Transport knowledge

Tools

PC Miler

Electronic Driver Logs

Mcleod TMS

Job description

With the continued growth in the industry, Scotlynn is currently hiring After-Hours Support at our Corporate Offices in Vittoria, ON and Brant, ON. This role is for an organized and responsible person looking to provide evening and night support to our drivers and dispatch team.

Logistics & supply-chain experience is NOT a requirement; we look for attitude and work ethic.

ABOUT US

Scotlynn is a multinational produce grower and transportation provider specializing in time‑sensitive refrigerated products. Every aspect of our operation reflects our commitment to doing things better, from our attention to detail and open communication to our state‑of‑the‑art equipment and comprehensive practices. Developing our people is central to our identity, and we create meaningful opportunities for team members to expand their skills, take on new challenges, and grow their careers. We are a people‑first environment with a strong focus on health and wellness. Our programs are designed to keep employees healthy, energized, and supported, reinforcing our commitment to a workplace where people can truly thrive.

WHAT WE OFFER

• Competitive Benefits Plan and Employee and Family Assistance Plan
• $44,200 starting salary
• Full gym access with personal trainer
• Corporate chef providing healthy meal options
• Opportunities to strengthen local communities through “Community Volunteer Program” initiatives
• Rewarding, collaborative and lively workplace culture
• Paid Time Off

THE ROLE

The After-Hours Support team assists our Drivers, Dispatch and Fleet Managers in the evenings, overnights and weekends. You will receive requests, transmit messages, track trucks and loads, and communicate with customers, drivers and the sales and operations teams.

You will be required to report to work on a 2-week shift rotation. Monday – Friday shifts are 8 hours each, Saturday and Sunday shifts are 12 hours each.

Week 1: Monday, Tuesday, Wednesday, Saturday.

Week 2: Sunday, Thursday, Friday.

ABOUT YOU

Successful Scotlynn Candidates Have:

• Excellent communication skills
• Strong organizational skills
• Excellent computer skills
• Ability to work as a team member
• Knowledge of PC Miler, Electronic Driver Logs, Mcleod Transportation Management Software
• ACE/ACI and Customs experience
• Knowledge of transportation/logistics industry

Work experience in customer-facing roles from the following industries is welcomed and appreciated: banking, retail, transportation, trades, hotels and hospitality.

HOW YOU’LL SUCCEED WITH SCOTLYNN

• Receive and deliver requests and information
• Dispatch drivers for pick-up and delivery
• Provide drivers with information about loads, pick-up, delivery, Customs requirements, traffic, obstacles, and other requirements
• Address problems and requests by transmitting information or providing solutions.
• Record information in the Transportation Management System, Mileage Tracker, and Electronic Driver Logs
• Prioritize calls according to urgency and importance
• Monitor the routes and load tracking according to scheduled delivery
• Verify with drivers their timing to meet schedule requirements
• Provide updates to customers, Logistics Account Managers and Fleet Managers

YOUR COMMITMENT

• This is a full-time, permanent role
• Two-week rotating schedule
• Work at our Corporate Office every other weekend

Additional Information

Scotlynn is an equal opportunity employer and will seek to accommodate the needs of individuals with disabilities in a manner that most respects their dignity. Accommodations are available on request for candidates taking part in all aspects of the selection process. For any questions or accommodation requests, please reach out to our onboarding team at [e-mail] or 1-800-263-9117 ext 2535.