Advancement Operations Officer

University of Toronto; Toronto; On-site; CAD 64,000 - 82,000; Full time

Job summary

The Office of Advancement at University of Toronto is seeking an Advancement Operations Officer to support fundraising, donor engagement and alumni relations. This role serves as the operational backbone of the advancement team, handling data, invoices, and event support while coordinating with senior staff.

The ideal candidate will be highly organized, professional, and adept at building positive relationships across stakeholders in a university setting.

Qualifications

• Advanced College Diploma in a related field or equivalent
• Minimum 3 years of front-line admin support and customer service in uni, not-for-profit, fundraising or similar
• Experience managing senior staff calendars and scheduling
• Experience collating data for reports and resolving data discrepancies
• Experience building relationships with internal and external stakeholders
• Experience submitting expense reimbursements in Concur or similar
• Experience maintaining administrative processes
• Experience with Arbor or similar CRM
• Proficiency with MS Office (Word, Excel, SharePoint)
• Knowledge of fundraising processes and advancement programs
• Professional demeanor with strong customer service and communication
• Excellent organizational skills and attention to detail
• Commitment to equity, diversity, inclusion, and a respectful workplace
• Ability to work independently and collaboratively
• Proven ability to relate to faculty, staff, students and external contacts

Responsibilities

• Respond to donor and alumni inquiries and escalate as needed
• Coordinate meeting schedules, agendas, materials, action items and follow-ups
• Determine logistics for development activities including donations intake and campaigns
• Data management: data entry, reports, update records, verify donor data
• Submit expense reimbursements, reconcile purchasing cards, procure supplies
• Arrange accommodations: rooms, A/V, catering, couriers
• Maintain office supply levels and procurement processes

Skills

Front-line support

Customer service

Stellar communication

Organization

Relationship building

Problem solving

Data entry

MS Office

Education

Advanced College Diploma

Tools

Concur

Arbor CRM

MS Office Suite

SharePoint

Job description

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Date Posted: 09/11/2026
Req ID: 50144
Faculty/Division: Faculty of Applied Science & Engineering
Department: FASE: Advancement
Campus: St. George (Downtown Toronto)
Position Number: 00019918
Existing Vacancy: Yes

Description

About us

The Office of Advancement seeks to sustain and enhance the University’s academic mission, leadership, and worldwide impact, by engaging alumni and private-sector stakeholders in the mission of the University. We seek to build mutually beneficial relationships of increasing value and satisfaction over time while seizing new opportunities to strengthen our role in civic and global society, provide a transformational undergraduate learning experience, pave the way for game-changing startups and new industries, drive breakthroughs in health care, and create the knowledge that illuminates humanity. Together, we reimagine the world.

Your opportunity

As the Advancement Operations Officer, you will play a pivotal role in supporting fundraising, donor engagement, and alumni relations initiatives within the Faculty of Applied Science & Engineering. This highly collaborative position serves as the operational backbone of the advancement team, supporting prospect and stewardship activities, managing critical data and records, supporting senior staff, and supporting the seamless execution of donor relations and alumni events and priorities. The incumbent will also support the team with invoice and expense processing and other administrative tasks.

The ideal candidate is an organized, detail-oriented professional who enjoys building positive relationships, and is passionate about helping advance the faculty's philanthropic goals through exceptional administrative, operational, and data management support.

Your responsibilities will include

• Responding to inquiries from donor and alumni and escalating as necessary
• Coordinating meeting schedules, agendas, materials, action and follow-up items, and resolves scheduling conflicts
• Determining logistical details and activities for development activities, including intake of donation cheques, mailing campaigns, conducting outreach calls, and drafting correspondences to donors
• Performing data management tasks including: data entry, collating and organizing data for reports, updating and maintaining database records, and verifying donor records are coded correctly
• Performing financial responsibilities by submitting expense reimbursements, verifying invoices, reconciling purchasing card statements and procuring office supplies
• Arranging accommodations including; booking rooms, audio-visual, catering, couriers
• Maintaining supply levels for office supplies

Essential Qualifications

• Advanced College Diploma in a related field, or an acceptable equivalent combination of education and experience
• Minimum three (3) years of demonstrated experience providing front line administrative support and customer service in a university, not-for-profit, fundraising or similar environment
• Experience maintaining senior staff calendars, coordinating meeting schedules, agendas, materials, action and follow up items, resolving scheduling conflicts and responding to inquiries from a wide variety of stakeholders
• Demonstrated experience collating and organizing data for reports, as well as identifying and resolving data anomalies and discrepancies
• Demonstrated experience fostering positive relationships with internal and external stakeholders
• Experience submitting expense reimbursements in Concur (or similar expense reimbursement platform)
• Experience maintaining and updating administrative processes
• Experience with updating and maintaining Arbor, or similar CRM platform
• Proficiency with MS Office Suite (Word, Excel, SharePoint)
• Knowledge of fundraising processes
• Knowledge of the advancement profession combined with an understanding of the University’s advancement programs
• Professional demeanor with a strong customer service orientation and effective interpersonal skills
• Excellent oral and written communication skills. Strong commitment to accuracy and attention to detail
• Excellent organizational skills, time management and problem-solving skills with the ability to meet conflicting priorities and balance multiple projects
• Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and work environment
• Ability to work independently, show initiative and exercise diplomacy and good judgment, and also the ability to work cooperatively
• Proven effectiveness in relating to all levels of faculty, staff, students and individuals external to the University

Assets (Nonessential)

• Experience with the University’s financial policies, procedures, and guidelines

To be successful in this role you will be

• Goal oriented
• Intuitive
• Organized

Closing Date: 09/21/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 -- $63,963. with an annual step progression to a maximum of $81,797. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please seehttp://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please [e-mail] .