Advanced Support Engineer, Diamond

Check Point Software; Ottawa; Hybrid; CAD 110,000 - 140,000; Full time

Job summary

Check Point Software is seeking an experienced network security professional to provide technical support, installations, and maintenance for customers across the enterprise. You will interface with engineers and management, travel occasionally to client sites in the US and Canada, and continuously develop troubleshooting skills for Check Point solutions.

The role requires 5-8 years in enterprise networking and security, strong Linux and VPN know-how, and the ability to read and write UNIX shell

Qualifications

• 5-8 years of enterprise networking and security experience.
• Experience with Check Point products is required.
• Strong understanding of networking and OS functions of Linux-based servers (RHEL).
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model (Layers 1-4).
• Experience with traffic analysis tools like Wireshark.
• Knowledge of TCP/UDP connections and common protocols.
• Experience with ARP, VoIP (H.323, SIP) and routing protocols (OSPF & BGP).
• Basic scripting with Bash to read/develop simple UNIX scripts.
• Experience supporting direct customers, resellers, and field personnel.
• Must be eligible to work in the country of residence without sponsorship.
• Hybrid work-from-home with two days in office weekly.

Responsibilities

• Provide customers with technical support through analytical skills and help with installations, maintenance, and documentation.
• Interface with clients at engineer and management levels; collaborate in a close-knit team and multi-task effectively.
• Occasional travel to customer sites in the US and Canada as needed.
• Manage customer expectations and promptly resolve technical issues.
• Develop and maintain troubleshooting skills across Check Point products and related technologies.

Skills

Check Point products

Networking fundamentals

VPN technologies

Wireshark

Linux (RHEL)

TCP/UDP protocols

Bash scripting

OSI model (L1-L4)

VoIP (H.323, SIP)

Routing protocols (OSPF, BGP)

Customer support

Communication & multi-tasking

Documentation reading/writing

Sponsorship eligibility

Tools

Wireshark

Check Point products

Job description

Why Join Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Key Responsibilities

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

Qualifications

• 5-8 years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience with traffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled